Shift Supervisor

Milio's Sandwiches is a regional chain of gourmet sub and sandwich shops. Established in Madison, Wisconsin in 1989, we have expanded throughout the tri-state area plus franchise locations and we're still growing. Milio's Sandwiches has won numerous awards over the last two decades and is very proud of our one of a kind taste. 

The primary responsibility of the Shift Supervisor is ensuring product quality and consistent service on the scheduled shift. As Shift Supervisor at Milio’s Sandwiches, you will project a professional image to our guests and employees to create a positive and productive work environment. Assist the General Manager in shift running and basic operations of the store, this includes, but is not limited to: speed of service, accuracy of orders, quality of product, and friendly, courteous service of our guests. 

 Primary Responsibilities:

• Assist in accomplishing the goals of the store set forth by the General Manager.       
• Oversee all aspects of a shift, ensuring the accurate and timely production of product, service times and staffing.
• Create and maintain an atmosphere where the primary focus on the shift is to ensure guest satisfaction.
• Maintain positive store morale by maintaining a professional, positive, team oriented atmosphere.
• Contribute to the achievement of established food and labor goals.
• Direct and delegate work to counter help and drivers to ensure an efficient operation during shift.  
• Ensure appropriate prep levels are maintained.     
• Train hourly crew members.
• Follow operating procedures with regard to cash handling, ensure cash control by correcting errors, and watching for mistakes or theft.
• Check in and put away food and beverage deliveries as needed.
• Follow guidelines to complete daily administrative paperwork as needed and other paperwork as requested. 
• Respond to customer complaints in a professional manner.
• Assist General Manager in producing an accurate inventory as delegated.
• Assist with local store marketing, including but not limited to, dispersing door hangers, coupons, menus and food samples. 

Education/Experience Requirement:

• High School diploma or equivalent
• 1+ years experience working in quick service/restaurant as a team lead or supervisor.
• Or additional years of education and experience may be substituted for each other, as determined by Human Resources

 Knowledge, Skills and Abilities:

• Genuine interest to provide a positive guest experience
• Friendly, outgoing personality
• Ability to work well with others and encourage and create a positive work environment
• Ability to work in a fast-paced environment
• Dependable
• Strong communication skills and ability to handle stressful situations 
• Ability to exercise good judgment, make sound decisions and have strong problem solving skills 
• Basic math skills

Physical requirements:

• Standing/walking for long periods of time without sitting.
• Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. 
• Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs.
• Some repetitive motions with hands, wrists, or arms.
• Must be able to operate equipment used in the business.
• Some exposure to skin irritants, electrical equipment, and sharp instruments.

What we offer:

• A great place to work
• Flexible scheduling
• Free food (with minimal hours worked)
• Training at all levels of the operation
• Defined career path
• Health/Dental benefits (based on eligibility)
• Paid time off (based on eligibility)