HIRING FOR BOTH LOCATIONS
Job Summary
The Shift Leader oversees daily operations of the dog day-care and boarding facility, including staff supervision and performance, safety protocols, and training initiatives. This role supports a safe, organized, and high-quality environment for both animals and staff, working under the direction of the Resort Administrator.
Essential Duties & Responsibilities
Staff Supervision & Leadership
- Lead by example; participate in all operational tasks regularly.
- Conduct daily team huddles and ensure open, respectful communication.
- Provide coaching, training, and performance feedback in accordance with BFFE policies.
- Enforce company procedures and initiate disciplinary action as necessary.
- Support onboarding and ongoing training using the BFFE training checklist.
- Monitor staff interaction with dogs; provide daily feedback (~15-20 minutes per group).
Animal Care & Safety
- Ensure safe and appropriate care across day-care, boarding, ADW, ACC, and grooming.
- Administer medications and follow veterinary instructions as directed.
- Oversee dog evaluations, group placements, and documentation of behavior or health issues.
- Maintain accurate logs: health, behavior, transition lists, and training referrals.
- Liaise with pet owners on behavioral updates or concerns.
Facility & Operational Oversight
- Maintain cleanliness and ensure compliance with sanitation protocols.
- Monitor and report maintenance or equipment issues.
- Support inventory management and coordinate with vendors or service providers.
- Verify physical dog counts against system records throughout the day.
- Collaborate on process improvements with management.
Administrative Duties
- Complete shift reports, behavior/health logs, and staff checklists.
- Prepare daily group setups and communicate scheduling needs.
- Contribute to client-facing materials such as photos, report cards and social media updates.
Requirements
- Must be able to stand, walk, bend, and move continuously for most of the shift.
- Frequent squatting, kneeling, reaching, and lifting while managing animals and cleaning tasks.
- Exposure to outdoor weather conditions for 6 or more hours per day year-round.
- Regular exposure to wet or humid conditions and strong odors associated with animal care.
- Occasional exposure to airborne particles, cleaning chemicals, and loud noise levels.
- Tasks may include navigating uneven or graded terrain and lifting dogs of various sizes.
- Use of tool such as shovels, brooms, mops and sanitation equipment is required.
- Operate electronic systems (PC/mobile) to manage records and scheduling.
- Perform housekeeping and kennel sanitation duties.
- Communicate clearly and professionally with coworkers and pet parents.
- Participate in resort operations across various workstations.
- Travel between location or to veterinary appointments as needed.
Education & Experience
- High school diploma or GED required.
- Minimum 6-months professional dog care experience preferred.
- Team Lead experience helpful.
- Strong communication, time management, multitasking, and customer service skills.
- Valid driver's license, insurance and reliable transportation.