Shift operations manager Tue-Sat 2pm-10pm

Northeast security is seeking a Shift operations manager for one of our premiere Accounts in the area of Boston, MA

Must be available to be on call 24/7. Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually

salary range is $75K - 80K

Salary range is based on experience

MUST have experience as a Security manager

Key Responsibilities

Team Leadership & Management

• Directly lead, manage, and evaluate the team of non-exempt Shift Managers.
• Provide high-level guidance to Shift Managers as they support functional teams
• Ensure Shift Managers are effectively coaching on-site supervisors and operators.
• Establish performance standards and operational benchmarks for the Shift Manager program.

Program Accountability & Standards

• Ensure the Shift Manager program successfully serves as a reliable extension of regional management.
• Hold Shift Managers accountable for maintaining client expectations for the Portfolio.
• Audit the Shift Manager team's execution of regional monitoring, especially outside of normal business hours.
• Review the effectiveness of Shift Managers as intermediaries between on-site supervisors and client representatives.

Operations & Resource Escalation

• Oversee the macro-level staffing strategy managed daily by the Shift Managers.
• Act as the escalation point when Shift Managers need to interface regarding high-level resource adjustments.
• Ensure Shift Managers are making correct, real-time decisions on staff deployment and gap coverage.

Information & Protocol Quality Control

• Audit the emergency communication and BXPOC guidance provided by the Shift Managers.
• Ensure Shift Managers are maintaining accuracy and promptness in all client-facing notifications.
• Provide final oversight of the Level 2 and Level 3 incident reports reviewed by the Shift Managers.
• Verify that the Shift Manager team is correctly coordinating evidence of retention and supplemental risk reports.

Technical & Programmatic Oversight

• Oversee the tech failure responses, security vulnerability mitigations, and escalation paths managed by shift teams.
• Partner with regional project managers and security management to support long-term security program needs.
• Ensure the alarm abatement, equipment inspections, and statistical compiling assigned to Shift Managers are executed completely..

Security shift operations manager Requirements:

• Must have three years of Security Manager experience.
• Valid Driver's License of 3 years or more with a clean Driving Record.
• Customer Service Experience preferred.
• Previous security supervisor experience, or related field/education.
• Neat and professional appearance
• Dependable means of transportation
• Ability to communicate clearly and effectively in English (both written and verbal)
• High School Diploma/GED Equivalent
• Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
• Must be at least 18 years of age.

Must be available to cover various posts during the assign