Altitude Trampoline Park-West Jordan is looking for an energetic individual with a passion for guest experience and hospitality to Join our team. We are a high-energy trampoline park dedicated to providing a fun, safe, and memorable experience for guests of all ages. We pride ourselves on maintaining top-tier facilities, excellent customer service, and a strong team environment.
Position Summary
The Shift Manager is responsible for overseeing daily park operations during assigned shifts. This role ensures excellent guest experiences, maintains safety standards, supervises team members, and supports overall business performance.
Key Responsibilities
Supervise and lead team members during shifts
Ensure all safety rules and procedures are followed at all times
Provide outstanding customer service and resolve guest concerns
Open and/or close the facility as required
Monitor park cleanliness, organization, and maintenance needs
Train, coach, and motivate staff to meet performance expectations
Handle cash management and basic reporting tasks
Respond to incidents and complete required documentation
Qualifications
Previous supervisory or management experience preferred
Strong leadership and communication skills
Ability to work in a fast-paced, high-energy environment
Excellent problem-solving and conflict-resolution abilities
Availability to work evenings, weekends, and holidays
Must be at least 18 years old
Physical Requirements
Ability to stand, walk, and remain active for extended periods
Capable of lifting up to 50 lbs
Comfortable working in a loud, dynamic environment