Shift Manager Starbucks

Essential Job Functions:

• Acts with integrity, honesty and knowledge that promotes the culture, values and mission of Starbucks
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
• Anticipates customer and store needs by constantly evaluating environment and customers for cues
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to store manager on partner performance during shift
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
• Follows health, safety and sanitation guidelines for all products
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition
• Utilizes operational tools to achieve operational excellence
• Perform all other duties as assigned