Position Title: Shift Leader
Franchise Organization/Location: 900 North Dixie Hwy. Elizabethtown, KY
Reports To: Restaurant Manager
Overview:
Shift Leaders are generally responsible for
coaching Dunkin’ Restaurant Team Members throughout their shift to execute
operational Brand standards and deliver great guest service. They set goals,
provide job assignments, and motivate others by providing timely feedback.
Responsibilities Include:
·
Perform all responsibilities of restaurant team
members
·
Support the Restaurant Manager in meeting
operational goals and execution
·
Ensure Brand standards are met throughout shift
including preparation of food and beverages
·
Communicate shift priorities, goals and results
to restaurant team members
·
Complete shift deployment plans for shifts to
ensure positions are adequately supported
·
Coach restaurant team members as needed
throughout a shift providing timely, constructive and clear feedback
·
Delegate tasks and responsibilities
effectively, ensuring smooth workflow and efficient use of resources.
·
Support the training of restaurant team members
as needed
·
Perform oversight of franchisee safety,
security and profitability policies/processes throughout a shift
·
Communicate clearly with the next Shift Leader
to help prepare him/her for shift
·
Ensure Food Safety standards are met
·
Manage Inventory throughout the shift
·
Provide great guest service and coach
restaurant team members to do the same
·
Handle customer complaints, conflicts, and
emergencies, make quick decisions to resolve issues and maintain a positive
reputation for the restaurant.
·
Manage cash over/short during shift and ensures
restaurant team members are following cash franchisee management policies
·
Monitor employee attendance, punctuality, and
adherence to company policies.
Education/Experience:
·
Basic computer skills
·
Fluent in spoken and written English or the
local language in which you serve.
·
Previous leadership experience in retail,
restaurant or hospitality preferred.
Key Competencies
·
Works well with others in a fast-paced team
environment
·
On time, demonstrates honesty and a positive
attitude
·
Willingness to learn and adapt to change
·
Guest focused
·
Ability
to assist with training
- Problem solving
·
Motivating others
Physical Demands/Working Conditions:
·
Standing on feet
·
Repetitive motion including bending, stooping and reaching
·
Lifting objects, ice, products, boxes up to 50lbs (if applicable)
·
Wearing a headset
·
Working in a small space
Work schedule
- 8 hour shift
- Monday to Friday
- On call
- Weekend availability
- Day shift
Supplemental pay
- Tips
Benefits
- Flexible schedule
- Employee discount
- Paid training