Position Overview
The primary responsibility of the Shift Manager of In-Suite Dining is to ensure that the In Suite Dining staff provides consistent high-quality service to Venetian guests.
All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.
Essential Duties & Responsibilities
- Maintains high morale within the department.
- Analyzes daily reports including revenue, profit, labor and operating costs and act on areas of opportunity.
- Generates and maintains department budget, forecasting and various reports.
- Directs work assignments of team members and develop work schedules to ensure appropriate staffing levels.
- Manage staff and organize department functions in accordance with company guidelines.
- Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
- Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
- Ensures the department is run effectively and efficiently.
- Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
Additional Duties & Responsibilities
- Successfully manages a 5-Star and 5-Diamond In-Suite Dining Team.
- Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
- Monitors team performance in all phases of service and job functions; rectify deficiencies.
- Manage staff and organize department functions in accordance with company guidelines.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.
Additional Duties & Responsibilities
Additional Duties & Responsibilities
Minimum Qualifications
- Bilingual in Spanish is preferred.
- Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
- Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
- Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements
Must be able to
- Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.