Billing, Casinos, Communication Skills, Computer Software, Data Entry, English Language, Food and Beverage Industry, Health Plan, Lift/Move 25 Pounds, Maintain Compliance, Manual Dexterity, Policy Development, Regulatory Compliance, Regulatory Requirements, Resolve Customer Issues, Restaurant, Sanitation, Training/Teaching
LOCATION
Atlantic City, NJ
POSTED
3 days ago
About the Role
The In Room Dining Supervisor assists the Manager In Room Dining in overseeing the day-to-day management of the In Room Dining Operation.
Position Responsibilities
Ensures that service is carried out in accordance with established policy
Responsible for controlling labor and other operating costs
Trains and evaluates all In Room Dining personnel and enforces food and beverage policies and procedures
Facilitates communication between various hotel, casino Departments and the In-Room Dining and Amenity Department to ensure courteous and prompt service
Ensures sanitation compliance throughout In Room Dining
Handles customer complaints
Responsible for compliance with all regulatory requirements within area of responsibility
Maintains a clean, safe, hazard-free work environment within area of responsibility
Shift assignments may be irregular, and will cover days, nights, weekends and holidays
The ability to handle all types of guest related situations
Essential Functions
The ability to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp
Must be able to walk and stand for entire shift
The ability to work in a high-pressure environment
Must have ability to sit and work from a computer for extended periods
Must have the manual dexterity to allow for inputting of data into computer software and be capable viewing computer monitors for extended periods of time
Must be able to read “fine print” areas of invoices and contracts
Must be able lift/push/pull up to 25 lbs
Requirements
Three to five years’ experience in full-service restaurant management
Bachelor’s degree from a four-year college or university in a related field
Ability to effectively communicate in English (Read, Write, Speak & Understand)