Job Title: Shift Manager
The Shift Manager is a front-line leader responsible for ensuring our restaurant runs smoothly, our team is supported, and every Guest leaves having experienced genuine hospitality. This is a role for someone who is observant, proactive, and motivated to develop both themselves and the people around them. You will supervise daily operations across the Front Counter, Drive-Thru, and/or Kitchen — setting the tone for your team at every turn.
Leading your team
Shift Managers set the pace and culture for each shift. You will be expected to:
- Onboard Team Members at the start of each shift — assigning roles, communicating expectations, and sharing any shift-specific updates
- Praise Team Members publicly and coach them privately, consistently and with care
- Maintain awareness of the full shift — staff, equipment, stock, and Guest experience — at all times
- Lead handoffs between leadership by communicating all relevant details: positions assigned, breaks outstanding, equipment issues, and any special circumstances
- Model the standards you hold others to, including pace of work, attitude, and attention to Guests
Managing Operations
You will make real-time decisions that keep the restaurant running efficiently and positioned for what's next.
STAFFING
- Assess staffing needs every 15 minutes — matching labor to business levels
- Fill positions strategically based on current demand and anticipated rushes
- Run breaks without sacrificing Guest experience, staggering as needed
- Communicate scheduling changes to the appropriate Director
CHECKLISTS & TASKS
- Verify opening, closing, and cleaning checklists are completed — not just checked off
- Keep a running list of tasks to deploy during slow periods
- Position the restaurant for the next daypart — not just the current one
- Identify and report missing or outdated checklist items to a Director
Delivering the Guest Experience
Every interaction matters. Shift Managers protect and elevate the Guest experience throughout the shift.
- Exemplify the Core Four: eye contact, a genuine smile, a friendly tone, and "My pleasure"
- Address Guest concerns using the HEARD model — and follow up with the appropriate team member or Director when a process needs correction
- Ensure the dining room, front counter, and parking lot meet cleanliness standards at all times
- Handle catering inquiries accurately — obtaining all necessary information and communicating with kitchen leadership before committing to an order
- Answer phones professionally, take messages when needed, and escalate issues appropriately
Communication & Reporting
Clear, timely communication is one of the most valuable things a Shift Manager can do. You will be expected to:
- Report maintenance issues, low stock, and quality concerns to the appropriate Director — even if you believe it may have already been reported
- Use Connecteam for business-related communication, ensuring messages go to the right group or individual
- Communicate borrowing and loaning of product with other locations, following established protocols and documenting transfers
- Flag staffing pattern issues to the scheduler when they reflect a consistent need — not just a one-time situation
WHAT WE'RE LOOKING FOR
You don't need prior management experience — but you do need the right mindset.
STRENGTHS
- Strong situational awareness — you notice what others miss
- Calm and decisive under pressure
- Genuine care for the people you work alongside
- Consistent follow-through on tasks and expectations
APPROACH
- You lead by example, not just by instruction
- You communicate proactively — not reactively
- You think ahead to the next rush, not just the current moment
- You're always looking for ways to improve the team and the operation
Work schedule
- Day shift
- Night shift
- Weekend availability
Benefits
- Paid training
- Employee discount
- Health insurance