Shift Manager – Rink & Café
Job Description:
Our Shift Manager plays a key role in leading daily operations and setting the tone for both team members and guests. You are responsible for creating a safe, fun, and well-run environment by supporting your team, solving problems in real time, and ensuring every guest has a great experience. This is a hands-on leadership role where you will actively work alongside your team while managing the bigger picture of the shift.
You are expected to take ownership of your shift, from team performance and guest satisfaction to cleanliness, safety, and operational flow. A great Shift Manager is proactive, communicates clearly, and leads by example in both attitude and work ethic.
What You’ll Do:
- Lead and support team members across the rink, café, and admissions
- Ensure a safe environment by actively monitoring the floor and addressing issues immediately
- Deliver a great guest experience by resolving concerns quickly and professionally
- Manage shift flow, including staffing, breaks, and position coverage
- Step into any role as needed (café, front counter, floor, etc.)
- Maintain cleanliness, organization, and operational standards throughout the facility
- Monitor food service quality, speed, and safety standards
- Communicate clearly with team members and upper management
- Handle basic cash management and closing/opening responsibilities
What We’re Looking For:
- A leader who takes ownership and sets the standard for the team
- Someone who stays calm and solution-focused under pressure
- Strong communicator who can give direction and feedback clearly
- Positive attitude with a “jump in and help” mindset
- Ability to balance guest needs with team accountability
- Willingness to learn and grow within the company
Requirements
- Previous leadership or supervisor experience preferred (but not required)
- Strong communication and problem-solving skills
- Ability to lead a team and hold others accountable
- Comfortable working in a fast-paced, high-energy environment
- Availability during nights, weekends, and holidays
- Ability to multitask and stay organized under pressure
- Basic understanding of customer service and food safety standards
- Willingness to be hands-on in all areas of the facility
- Reliable, punctual, and professional demeanor
Benefits
- Career opportunities
- Fun, high-energy work environment
- Flexible scheduling
- Free skating and attractions
- Employee discounts on food and drinks
- Opportunities for growth and advancement
- Leadership development and hands-on management experience
- Supportive team culture
- Performance-based incentives