Shift Manager

Position Summary

The Shift Manager is responsible for providing leadership to crew and other managers during a shift to ensure exceptional Quality, Service, Cleanliness (QSC) to our guests. Shift Managers plan for each shift, monitor performance during the shift, take action to ensure the team is meeting McDonald's standards, monitor safety, security and profitability, and communicate with the next Shift Manager to help prepare them to run a great shift, too. Shift Managers are also responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.

What You'll Do

Lead the Team

• Keep your team motivated and on track
• Make sure everyone's in uniform and ready to work
• Set the tone for great guest service
• Assign breaks and manage labor efficiently
• Help train new crew members and support ongoing development

Run the Shift

• Keep things moving in the kitchen and front counter
• Meet or exceed all service goals (OEPE, KVS, VOICE, PACE, Labor, FoB, etc.)
• Complete DSPT's at least 24 hours in advance and utilize during peak periods to optimize performance
• Complete pre-shift checklists
• Identify danger zones and react appropriately

Keep it Clean & Safe

• Conduct QSC travel path every 30 minutes, inspecting lobby, restrooms, parking lot, prioritizing and correcting issues immediately
• Complete and verify daily food safety checklist and monitor food safety procedures during shift
• Ensure guest and high-touch surfaces are clean, sanitary and stocked
• Verify completion/follow-up on all cleaning and PM maintenance tasks
• Report any crew or customer illness, injuries, or property damage immediately

Communication & Issue Resolution

• Handle guest concerns promptly, professionally and appropriately
• Communicate shift goals vs. actual performance throughout the shift
• Communicate any new and upcoming changes regarding product, people, policy
• Pass on key information to incoming manager such as equipment or staffing issues
• Provide on the spot coaching for crew members when needed

Inventory Management

• Maintain stock levels for upcoming peaks

Cash Handling & Reporting

• Ensure cash controls are in place, including safe contents, skims, deposits, cash +/-
• Complete shift cash handling and end-of-day reporting accurately

Other

• Assist with internal/external audits and vendor visits
• All other duties as assigned

What You'll Need

General

• Must be at least 18 years of age
• Bilingual (Spanish) highly desirable

Education

• High school diploma or equivalent preferred, but not required
• College degree preferred, but not required

Experience

• At least 1-year prior crew trainer or supervisory experience
• At least 1 year's work experience in fast food, hospitality or retail environment
• Familiar with managing KPIs such as labor management, food waste, guest satisfaction

Certifications

• ServSafe certification required to be obtained and active throughout tenure
• Allergen certification required to be obtained and active throughout tenure

Skills You Bring

Leadership skills

• Motivate and guide the team to perform at their best
• Make confident decisions and own the outcomes
• Hold yourself and others accountable
• Lead by example and explain the "why" behind decisions
• Give and receive feedback in a constructive way
• Stay focused on goals and help others stay aligned

Soft skills

• Positive attitude that lifts and motivates the team
• Clear communicator who acts with emotional intelligence
• Effective in conflict resolution and building team morale
• Navigate changes and help others adapt
• Effective time management and delegation skills
• Stay calm under pressure and act with urgency when needed

Technical skills

• Understand and apply food safety and compliance standards
• Track and respond to operational KPIs (e.g., labor cost, food waste, guest satisfaction)
• Use POS systems and reporting tools confidently
• Analyze data and make smart, informed decisions
• Follow procedures for inventory, cash handling, and shift reporting

Additional Information

Work Environment & Schedule

• Requires 95% standing and walking in a restaurant; 5% administrative
• Requires lifting up to 30 pounds
• Night, weekend and holiday availability required
• Comfortable working in a fast-paced, high-volume environment

Reporting Structure

• Reports to the Restaurant General Manager
• Direct reports include all crew and managers working during the designated shift

Compensation & Benefits

• Competitive hourly wage, pay for this position ranges from $15-$25/hour based on prior experience. Bi-weekly pay
• Medical, dental and vision individual insurance plans paid 100% by employer, additional cost for family plans
• Other comprehensive voluntary benefits include life insurance, accidental death and dismemberment, short and long-term disability, accident and critical illness coverage
• 401(k)
• Flexible schedule
• Paid time off, up to 4 weeks/year
• Free employee meals and 30% employee discount at participating McDonald's nationwide
• Career advancement opportunities
• University Accredited Management Training Program
• Tuition Assistance
• Substantial savings on everyday purchase with McPerks discount program

Franchise Statement

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

Accommodation Statement

In accordance with the Americans with Disabilities Act (ADA) and other applicable laws, we provide reasonable accommodations to qualified individuals with disabilities. If you need assistance or accommodation during the hiring process or while employed, please contact Human Resources.

EEO Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. We are committed to providing reasonable accommodations to individuals with disabilities and to ensuring a workplace free from discrimination, harassment, and retaliation.