Shift Manager
Objective
- Serve in restaurant operations while effectively coaching Team Members to adhere to the Chick-fil-A Vision, Mission, and Purpose, and maintaining a culture adhering to the Winning Hearts Everyday strategy with a “Customer’s First” mindset
- Lead the successful completion of Shift Operations in your designated area of the business and managing the success and completion of restaurant systems
Daily
- Ensure Team Member clock-in and clock-out according to their scheduled shift
- Ensure Team Members adhere to Brand Standards such as uniform/appearance guidelines, language guidelines, and our Operations Strategy (Winning Hearts Every Day) - coach accordingly Identify limiting factors (bottlenecks) - resolve and/or communicate with your Shift Leader in a timely manner, strive to be proactive, but reactive when necessary
- Display a contagious sense of enthusiasm for the brand and in-restaurant initiatives Strive to be a thermostat - set and regulate the pace - move with care & urgency - “fast hands & warm hearts”
- Lead the successful completion of systems *
- Maintaining a clean & safe environment: weekly cleaning
- Tracking daily training on KitchenIQ
- Monitor restaurant systems
- Respond appropriately to guest recovery issues with responses filtered through the HEARD model Provide constructive, encouraging, and impactful feedback to others
- Ensure scheduled training is conducted in accordance with the dedicated training plan and scheduled labor Open, transition, and close the restaurant according to set standards
- Lead & enforce Safety & Security guidelines
- Devise an organized shift set-up that ensures excellent guest experience while challenging and growing others
- Prioritize new hires with training leads
- Prioritize anchors in drive thru and front of house
- Utilize the "trust but verify" mindset to ensure proper task completion
- Ensure the daily FSA and genuine hospitality completion (2 times per day, 1 time per shift) | Goal: 100% Completion
- Ensure the restaurant is stewarding all resources to maintain profitability while meeting the expectations of hospitality, team member environment, and cleanliness
Weekly
- View various reports that are posted:
- CEM scoreboard
- Training updates
- Smart Shop
- AHA
- Understand wins communicated in the reports and celebrate them with the team
- Understand opportunities communicated in the reports and collaborate with fellow Leaders to address them
- Completion of weekly cleaning list
Monthly/Bi-monthly
- Attend a bi-monthly meeting led by your direct supervisor to discuss wins & challenges as well as projects and initiatives in queue
- View and engage in personal development resources and check-ins
Restaurant Vision
- Customer’s First mindset
- Strive to be ALL RIGHT vs. Alright in everything that we do - we do it the right way, each & every time Adhere to our operations strategy (Winning Hearts Every Day)
- Live out: “caring is at the center of all the we do”
Deliverables
Customer Experience Monitor (CEM) Scores: Operator Team & Top 20% of the Chain
Training Tracker Completion: 100%
Speed of Service: 3 minutes 30 seconds
Food Safety Performance Level: 1-2 - Elite Food Safety Culture
Quality Improvement Visit (QIV): 98%
Automated Holding Assistant Hold Time
SmartShop: > 95% Complaint
Labor: $97-99
Work schedule
- 8 hour shift
- Weekend availability
- Day shift
- Night shift
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- 401(k) matching
- Referral program
- Employee discount
- Paid training
- Mileage reimbursement
