Shift Manager

Serve in restaurant operations while effectively coaching Team Members to adhere to the Chick-fil-A Vision, Mission, and Purpose, and maintaining a culture adhering to the Winning Hearts Everyday strategy with a “Customer’s First” mindset. Display a contagious sense of enthusiasm for the brand and in-restaurant initiatives Strive to be a thermostat - set and regulate the pace - move with care & urgency - “fast hands & warm hearts”.

Shift Manager

Objective

• Serve in restaurant operations while effectively coaching Team Members to adhere to the Chick-fil-A Vision, Mission, and Purpose, and maintaining a culture adhering to the Winning Hearts Everyday strategy with a “Customer’s First” mindset
• Lead the successful completion of Shift Operations in your designated area of the business and managing the success and completion of restaurant systems

Daily

• Ensure Team Member clock-in and clock-out according to their scheduled shift
• Ensure Team Members adhere to Brand Standards such as uniform/appearance guidelines, language guidelines, and our Operations Strategy (Winning Hearts Every Day) - coach accordingly Identify limiting factors (bottlenecks) - resolve and/or communicate with your Shift Leader in a timely manner, strive to be proactive, but reactive when necessary 
• Display a contagious sense of enthusiasm for the brand and in-restaurant initiatives Strive to be a thermostat - set and regulate the pace - move with care & urgency - “fast hands & warm hearts” 
• Lead the successful completion of systems
• Maintaining a clean & safe environment: weekly cleaning
• Tracking daily training on KitchenIQ
• Monitor restaurant systems
• Respond appropriately to guest recovery issues with responses filtered through the HEARD model Provide constructive, encouraging, and impactful feedback to others
• Ensure scheduled training is conducted in accordance with the dedicated training plan and scheduled labor Open, transition, and close the restaurant according to set standards 
• Lead & enforce Safety & Security guidelines 
• Devise an organized shift set-up that ensures excellent guest experience while challenging and growing others 
• Prioritize new hires with training leads
• Prioritize anchors in drive thru and front of house
• Utilize the "trust but verify" mindset to ensure proper task completion 
• Ensure the daily FSA and genuine hospitality completion (2 times per day, 1 time per shift) | Goal: 100% Completion 
• Ensure the restaurant is stewarding all resources to maintain profitability while meeting the expectations of hospitality, team member environment, and cleanliness

Weekly 

• View various reports that are posted: 
• CEM scoreboard
• Training updates
• Smart Shop
• AHA
• Understand wins communicated in the reports and celebrate them with the team 
• Understand opportunities communicated in the reports and collaborate with fellow Leaders to address them 
• Completion of weekly cleaning list

Monthly/Bi-monthly 

• Attend a bi-monthly meeting led by your direct supervisor to discuss wins & challenges as well as projects and initiatives in queue 
• View and engage in personal development resources and check-ins

Restaurant Vision

• Customer’s First mindset
• Strive to be ALL RIGHT vs. Alright in everything that we do - we do it the right way, each & every time Adhere to our operations strategy (Winning Hearts Every Day) 
• Live out: “caring is at the center of all the we do” 

Deliverables 

Customer Experience Monitor (CEM) Scores: Operator Team & Top 20% of the Chain 

Training Tracker Completion: 100% 

Speed of Service: 3 minutes 30 seconds 

Food Safety Performance Level: 1-2 - Elite Food Safety Culture 

Quality Improvement Visit (QIV): 98% 

Automated Holding Assistant Hold Time < 20 Minutes: 98% | System Usage: 99% | Target Zone: 40% FSA completion: 100% 

SmartShop: > 95% Complaint 

Labor: < Top 20% Benchmark, Productivity > $97-99

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Benefits

Flexible schedule, Paid time off, Health insurance, 401(k) matching, Referral program, Employee discount, Paid training, Mileage reimbursement

Job Type

Full time, Part time

Schedule

8 hour shift, Weekend availability, Day shift, Night shift