Shift Leader

Buffalo Wild Wings Inc

NJ

JOB DETAILS
SALARY
$17–$19 Per Hour
SKILLS
Cash Management, Coaching, English Language, Exceeded Sales Goal, Follow Through, Food Safety, Identify Issues, Marketing, Problem Solving Skills, Restaurant, Revenue Growth, Safety/Work Safety, Sanitation, Set Goals, State Laws and Regulations, Time Management
LOCATION
NJ
POSTED
8 days ago

4 Mt Bethel Rd, Warren, NJ 07059, United States

Job Description

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

SHIFT LEADER RESPONSIBILITIES

Team Environment:

  • Support a respectful team environment
  • Communicate shift priorities, goals and results with team members
  • Support the training of team members as requested
  • Provide coaching and feedback to team members

Operational Excellence:

  • Create and maintain a guest first culture in the restaurant
  • Resolve guest issues
  • Ensure Brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability:

  • Drive sales goals and results
  • Execute restaurant standards and marketing initiatives
  • Manage cash over/short during shift
  • Ensure all products are prepared according to Brand standards

SHIFT LEADER SKILLS AND QUALIFICATIONS

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • At least 18 years of age (where applicable)
  • High School diploma or equivalent, preferred

SHIFT LEADER COMPETENCIES

Great Focus:

  • Understands and exceeds guest expectations, needs and requirements
  • Displays a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals
  • Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

  • Identifies and resolves issues and problems
  • Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

  • Develops and maintains relationships with team members
  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Work schedule

  • Monday to Friday
  • Weekend availability
  • Day shift
  • Night shift
  • Overtime

Supplemental pay

  • Tips

Benefits

  • Flexible schedule
  • Referral program
  • Employee discount
  • Paid training

Company Introduction

IT ALL STARTED 35 YEARS AGO WITH TWO GUYS DRIVEN BY HUNGER

The year was 1982.

Jim Disbrow and Scott Lowery had recently moved to Ohio from Buffalo, New York. All was fine until one day when the two were craving wings. Not just ordinary wings, but authentic Buffalo, New York-style chicken wings. With none to be found nearby, Jim and Scott had two choices: road trip to New York, or open a wing joint close to home. Lucky for us, they chose the latter. Hence, the beginning of Buffalo Wild Wings & Weck, now Buffalo Wild Wings, the welcoming neighborhood atmosphere with a front-row seat for every sports fan that offers 21 mouth-watering signature sauces and seasonings.

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Job Details

Job Category

Pay Range

$17.00 - $19.00 per hour

Job ID

3b180829

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About the Company

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Buffalo Wild Wings Inc

It all started in 1982 with one restaurant in Columbus, OH. Since then we have grown to have a store in every state in the U.S. and continue to open restaurants around the world (You are welcome, Earth).

But really, all you need to know About Us is these three things: Wings. Beer. Sports. Why do those three things matter to us so much? Because that's what our fans want, and that's what we are all about making our fans happy.

No matter how many locations we have opened, where our corporate headquarters are or how many years we have been around one thing remains the same: Buffalo Wild Wings is the ultimate place to get together with your friends, watch sports, drink beer and eat wings.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Restaurant/Food Services
FOUNDED
1982
WEBSITE
https://www.buffalowildwings.com/