Key Responsibilities
Shift Leadership & Team Support
- Support the Service Shift Supervisor in coordinating associates during assigned shifts.
- Help assign workstations, support break coverage, and communicate real‑time priorities to ensure smooth service flow.
- Model expected behaviors and provide in‑the‑moment coaching on service, safety, and product standards.
- Reinforce company policies, procedures, and standards consistently; escalate concerns to the Service Shift Supervisor.
- Promptly report performance, attendance, conduct, equipment, or safety issues to the Service Shift Supervisor and/or management.
Guest Service
- Lead by example in delivering prompt, friendly, and professional guest service.
- Address guest questions, concerns, or complaints and resolve issues promptly.
- Ensure a welcoming, clean, and organized service environment at all times.
Barista, Cashier & Food Service Operations
Perform all associate‑level duties as needed, including:
Preparing and serving coffee and espresso beverages to standard.
Operating POS systems and processing transactions accurately.
Preparing made‑to‑order sandwiches and food items according to brand guidelines.
Support product quality checks (taste, temperature, presentation, and portion control) and correct issues in real time.
Ensure compliance with food safety and sanitation standards; help maintain a clean and organized work area.
Operational & Cash Accountability
- Follow and reinforce cash handling procedures, including POS accuracy, cash drops (if applicable), and shortage/overage reporting.
- Assist with opening and closing tasks as assigned, including cash counts, cleaning, and restocking.
- Support inventory counts, stock rotation, and dating procedures; notify the Service Shift Supervisor of shortages, variances, or quality concerns.
- Use equipment properly and promptly report maintenance, safety, or supply issues to the Service Shift Supervisor.
- Monitor service volume and communicate staffing needs or adjustments to the Service Shift Supervisor.
Compliance & Safety
- Ensure adherence to health, safety, and sanitation regulations.
- Enforce airport security requirements and access protocols.
- Maintain awareness of TSA, Port of Everett, and airport operational standards.
Qualifications
- Previous lead, trainer, or key‑holder experience in food service, coffee shop, or hospitality preferred.
- Strong customer service, teamwork, and communication skills.
- Ability to guide peers, model standards, and follow direction from supervisors.
- Ability to work efficiently in a fast‑paced, high‑volume environment.
- Must be able to stand for extended periods and lift up to 30 lbs as needed.
- Flexible schedule availability, including early mornings, weekends, and holidays.
- Ability to read, write, and understand English.
Airport Requirements
- Must be able to obtain and maintain a Paine Field Airport Security Badge.
- Must successfully pass a TSA‑compliant background check, including fingerprinting.
- Must comply with all Port of Everett and airport security rules and protocols at all times.
Work Environment
This position operates within a secure airport environment and requires frequent interaction with travelers, airport staff, and team members. The role requires strict adherence to security, safety, and service standards while managing the demands of a fast‑paced operational setting.