Highlights
Our stores provide shipping, packing, printing, and mailbox services, and we take pride in delivering a high-level experience to every customer. The Shift Leader is responsible for running the shift , ensuring smooth store operations, and delivering an exceptional customer experience.
Numbers & Facts
| Location | Syosset, New York |
| Industry | Retail |
| Salary | $18–$22 Per Hour |
| Company Size | 10 to 19 employees |
| Website | http://www.theupsstore5571.hyrell.com |
Description
Shift Leader – The UPS Store (Multiple Long Island Locations)
Location: Long Island, NYJob Type: Full-Time / Part-TimeCompensation: $18–$22/hour (based on experience) + performance incentives
About Us
We are a multi-location operator of The UPS Store with a strong focus on team development, customer experience, and operational excellence. Our stores provide shipping, packing, printing, and mailbox services, and we take pride in delivering a high-level experience to every customer.
We are looking for a Shift Leader who can take ownership of daily operations, support team members, and drive results on the floor.
Position Overview
The Shift Leader is responsible for running the shift, ensuring smooth store operations, and delivering an exceptional customer experience. This role is a key leadership position with growth potential into higher management.
Key Responsibilities
- Lead and manage daily store operations during assigned shifts
- Provide hands-on support at the counter (shipping, packing, printing, Amazon returns, etc.)
- Ensure all customers are greeted and serviced with urgency and professionalism
- Coach and support team members to improve performance and consistency
- Maintain store standards (cleanliness, organization, inventory levels)
- Ensure compliance with company procedures and operational policies
- Handle customer issues and resolve concerns effectively
- Support sales goals by promoting services (packing, printing, mailboxes, etc.)
- Assist with opening/closing procedures and cash handling
What We’re Looking For
- Previous retail, customer service, or leadership experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Leadership mindset – takes ownership and leads by example
- Reliable, punctual, and accountable
- Comfortable using computers and learning POS systems
- Willingness to work weekends as needed
Why Join Us
- Clear path for growth into Store Manager or Unit Manager roles
- Performance-based incentives and recognition programs
- Structured training and ongoing development
- Team-oriented, fast-paced work environment
- Opportunity to be part of a growing multi-location operation
Schedule
- Flexible scheduling available
- Weekend availability required
About Company
THE UPS STORE, INC. together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.
THE UPS STORE, INC. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.