Shift Leader

Their responsibilities include: Execute operational excellence – Develop trust with guests through meeting the Quality requirements all day every day. Maximizes productivity in the restaurant – Makes sure that every area of the restaurant is running efficiently.

Role Summary


Shift Leaders are responsible for creating Raving Fans. Their responsibilities include:

1. Execute operational excellence– Develop trust with guests through meeting the Quality requirements all day every day.
2. Deliver 2ndMile Service– Ensure guests feel cared for by going above and beyond expectations.
3. Activate Emotional Connections– Strengthen relationships with guests and the community.

Must obtain Food Handlers Certificate within the first 5 days of employment.



General Responsibilities

• Shift Leader responsibilities include:
    
  1. Opens and closes the restaurant
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  1. Count and verify drawers
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  1. Develops Team Leaders
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  1. Directs our shifts
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  1. Identify, analyze, and solve issues that arise in a fast-paced environment
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  1. Maximizes productivity in the restaurant– Makes sure that every area of the restaurant is running efficiently
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Requirements

• Available to work a minimum of 35 hours per week
• Understand the expectation of Chick-fil-A customer service standards and operational excellence.

Skills

• Great attitude
• Hard working
• Dependable
• Honest
• Demonstrate leadership attributes
• Team-player
• Positive attitude & role model
• Responsive to team’s needs
• Takes initiative
• Works to serve others
• Motivated to grow and to learn
• Great verbal communicator
• Outgoing/friendly/patient
• Desire for ongoing training/education
• Detailed & keenly observant
• Passion for procedural discipline
• Able to lift 40 - 60 pounds on a consistent basis