As a Shift Leader, you will supervise shop operations on a shift-by-shift basis. You will also assist the management team in providing team member support and coaching to ensure tasks are performed effectively.
Responsibilities
- Perform all responsibilities of restaurant team members
- Support the Restaurant Manager in meeting operational goals and execution
- Ensure Brand standards are met throughout shift including preparation of food and beverages
- Communicate shift priorities, goals and results to restaurant team members
- Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
- Support the training of restaurant team members as needed
- Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
- Communicate clearly with the next Shift Leader to help prepare him/her for shift
- Ensure Food Safety standards are met
- Manage Inventory throughout the shift
- Provide great guest service and coaches restaurant team members to do the same
- Ensures restaurant team members are following cash franchisee management policies
Education/Experience
- Basic computer skills
- Fluent in spoken and written English
- Previous leadership experience in retail, restaurant or hospitality preferred.
Key Competencies
- Works well with others in a fast-paced team environment
- On time, demonstrates honesty and a positive attitude
- Willingness to learn and adapt to change
- Guest focused
- Ability to assist with training
- Problem solving
- Motivating others
Physical Demands/Working Conditions
- Standing on feet
- Repetitive motion including bending, stooping and reaching
- Lifting objects, ice, products, boxes up to 50 lbs (if applicable)
- Working in a small space
Supplemental pay
- Tips
Benefits
- Flexible schedule
- 401(k) matching
- Referral program
- Employee discount
- Paid training
- Other