Shift Leader

Smith Dairy Queens

Eagle, Idaho

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JOB DETAILS

SKILLS

Business Plan, Business Support, Communication Skills, Computer Skills, Conflict Resolution, Cook Dishes, Customer Support/Service, Employee Orientation, High School Diploma, Interpersonal Skills, Leadership, Mathematics, Microsoft Windows Operating System, Organizational Skills, Problem Solving Skills, Promotional Programs, Resolve Customer Issues, Restaurant, Sales, Team Building, Time Management, Training/Teaching

LOCATION

Eagle, Idaho

POSTED

1 day ago

Shift Leader

The Shift Leader provides leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation.

Essential Functions

Assist in the management of specific areas of restaurant during scheduled shifts.
Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
Conduct orientation, training and evaluation of crew members in all functional areas.
Assist hourly employees at the point of sale in the execution of product promotions.
Ensure guest service in all areas meets applicable standards for quality, value and cleanliness.
Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.
May contribute in the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.
Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
Able to perform the duties of all other non-management positions.
Informs immediate supervision promptly of all problems or unusual matters of significance.
Perform other duties and responsibilities as requested by the management team.

Qualifications

Must be at least 18 years of age
High school diploma
1-year minimum of management experience at a restaurant chain
Dedication to providing exceptional customer service
Exceptional teambuilding capacity
Strong math and Windows-based computer literacy
Must demonstrate a high level of professionalism, good communication skills, strong interpersonal and conflict resolution skills
Ability to work flexible hours and days to support business hours and needs.

For physical requirements of the position, please contact HR for the complete job description.

About the Company

Smith Dairy Queens

Dairy Queen was first built in Jollet, Illinois in 1942. Franchises were sold to various individuals thought the United States and other areas. In Texas, Mr. Omar Smith became one of the first individuals to secure area franchises from the Dairy Queen. In 1947, Mr. Smith put up the DQ logo on his first store and we have continued to grow.

Today our company owns and operates 39 stores, mostly in small towns located south and southwest of our home office in Bryan. Our company is now part of an international chain of 5,000 stores worldwide. Our continued growth depends on how well each of us performs in our jobs and our number one job is customer service. As we smile, act Smith Dairy Queens LTD. Company DISCLAIMER: This transmission is intended only for the person named above and may contain privileged, confidential or proprietary business information. Please notify me immediately by phone or e-mail, if you have received this transmission in error. If you have received this in error, copying, distributing, or any disclosure of this transmission and its contents is prohibited and may be unlawful. Thank you for your assistance and I apologize for any inconvenience.

INDUSTRY

Restaurant/Food Services

FOUNDED

1942

WEBSITE

http://www.dairyqueen.com/us-en/?localechange=1&