About the PositionAre you a hands-on leader who enjoys working with people, delivering outstanding customer service, and keeping operations running smoothly? We are looking for an enthusiastic and dependable Assistant Site Manager / Shift Leader to help lead our car wash team!In this role, you will work closely with the Site Manager to oversee daily operations, motivate and develop employees, maintain a clean and safe facility, and ensure every customer has a positive experience. When the Site Manager is off duty, you will take the lead in managing the overall operation of the site and ensuring business goals and company standards are met.This is a great opportunity for someone with leadership experience who enjoys a fast-paced, team-oriented environment.Key ResponsibilitiesLead, motivate, and support team members to deliver excellent customer service and a positive customer experienceOversee daily operations and assume responsibility for running the site in the absence of the Site ManagerSupervise, train, and develop Customer Service Associates while providing direction and addressing performance concernsEnsure employees follow company procedures, operational standards, and safety guidelinesMonitor equipment performance, troubleshoot operational issues, and perform routine and preventative maintenance and repairsOversee daily opening and closing procedures and ensure the facility is operating efficientlyMaintain the cleanliness, organization, and overall appearance of the facility, including interior and exterior areas, landscaping, and seasonal snow and ice removalAddress customer concerns promptly and professionally, ensuring customer satisfactionSupport the achievement of operational and financial goals established by ownership and managementPerform other duties and responsibilities as assignedWhat We're Looking ForAt least one year of supervisory or leadership experience in retail, hospitality, customer service, or a similar service-oriented environmentPrevious car wash experience is a plusHigh school diploma or equivalent required; associate or bachelor's degree preferredStrong communication, interpersonal, and customer service skillsExcellent organizational skills, attention to detail, and time management abilitiesStrong problem-solving skills and the ability to make sound decisionsMechanical aptitude and the ability to learn and operate car wash equipment and machineryBasic computer proficiencyValid driver's license and reliable transportationMust be at least 18 years of ageSchedule RequirementsThis position requires a flexible schedule, including the ability to work opening and closing shifts, weekends, holidays, and other high-volume periods as needed.Why Join Our Team?Opportunity to take on a leadership role and grow professionallyBe part of a team-focused, customer-oriented environmentMake a direct impact on daily operations and customer satisfactionIf you're a motivated leader who takes pride in doing things right, enjoys working with a team, and is ready to take the next step in your career, we'd love to hear from you!
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