Dogtopia
Now Hiring: Shift Lead
Dogtopia of Sacramento – Nimbus Winery
Love dogs and have a passion for leading a team? Dogtopia is looking for a dependable, motivated, and organized Shift Lead to help oversee daily operations, support our team, and deliver exceptional care for our dogs and pet parents.
As a Shift Lead, you’ll lead by example, keep your shift running smoothly, and help ensure our safety, cleanliness, and customer service standards are met. This is a hands-on role that includes supporting playrooms, assisting at the front desk, coaching team members, and responding to the needs of the business throughout the day.
What We Offer
- The opportunity to bring your dog to work after successfully completing training and meeting eligibility requirements
- A fun, supportive team environment
- Competitive wages and flexible scheduling
- Career advancement based on performance
- Training and additional certification opportunities
- Valuable experience in leadership, customer service, and daily business operations
What You’ll Do
Lead & Support the Team
- Guide daily shift activities and communicate priorities clearly.
- Assign tasks and coordinate room coverage, breaks, and transitions.
- Lead shift huddles and share important dog, pet parent, and operational updates.
- Coach team members on procedures and provide constructive feedback.
- Ensure assigned duties and opening, closing, and cleaning checklists are completed.
- Jump in where needed, including supervising playrooms, running dogs, and assisting the front desk.
Maintain Safety & Quality of Care
- Monitor playroom operations and reinforce safe dog handling and supervision practices.
- Ensure team members follow care instructions and established safety procedures.
- Recognize and promptly communicate dog health or behavior concerns.
- Ensure incidents and concerns are documented accurately and reported to management.
- Help the team respond to unexpected situations according to training and company procedures.
- Maintain clean, organized playrooms, boarding areas, and shared spaces.
Support Pet Parents & Front Desk Operations
- Create a welcoming experience for every pet parent.
- Assist with check-ins, pickups, reservations, and payments.
- Answer questions about daycare, boarding, spa services, pricing, and wellness plans.
- Support timely lead follow-up and Meet & Greet scheduling.
- Help maintain accurate records, including vaccination information and care notes.
- Address routine customer concerns professionally and involve management when needed.
Keep the Shift Running Smoothly
- Adjust team assignments as needs change throughout the day.
- Help coordinate daycare, boarding, feeding, and other scheduled care.
- Monitor supplies and communicate shortages or equipment concerns.
- Keep management informed of staffing needs, incidents, and unresolved issues.
- Provide clear handoff notes so the next shift is prepared.
What We’re Looking For
- Previous leadership, shift lead, or team training experience preferred
- A love for dogs and a strong commitment to safety
- The confidence to give clear direction and hold team members accountable respectfully
- Strong communication, organization, and problem-solving skills
- A calm, professional approach in a busy environment
- Dependability, initiative, and consistent follow-through
- Comfort working hands-on with dogs and supporting all areas of the facility
- Availability to support opening, closing, weekend, and holiday shifts as scheduled
Our Dogtopia Values
- We LOVE life unconditionally like a dog.
- We STAY loyal to our pack.
- We CHASE the absolute highest standards of safety.
- We PLAY to our fullest potential.
- We TREAT every day like It’s the Most Exciting Day Ever!
Ready to lead the pack? Apply today and help create a safe, happy experience for our dogs, pet parents, and team!
Work schedule
- 8 hour shift
- Weekend availability
- Monday to Friday
- Holidays
Benefits
- Health insurance
- 401(k) matching
- Employee discount
- Paid training
