Behavioral Health, Billing Records, Case Management, Child and Youth Services, Coaching, Communication Skills, Crisis Intervention, Diversity, Documentation, Emergency Management, Environmental Work, HIV/AIDS (Acquired Immune Deficiency Syndrome), Healthcare, High School Diploma, Homeless Services, Housekeeping/Cleaning, Law Enforcement, Maintain Compliance, Medications, Multilingual, Needs Assessment, On Call, Operational Support, Operations, Philosophy, Presentation/Verbal Skills, Psychiatry and Mental Health, Substance Abuse
The Contra Costa Youth Continuum of Services (CCYCS) program is a public/private partnership with Contra Costa Health Services Homeless Program and Heluna Health. CCYCS operates with the philosophy that every young person can make good choices for themselves, when provided with gentle guidance, support, and positive opportunities. We value the diversity, determination, resiliency, and strength that all youth bring to our doors. (www.cchealth.org/homeless/homeless-youth.php).
Under the supervision of the CCYCS Site Supervisor, the individual in this position supervises and enforces the daily routine activities of any assigned youth site, including a 15-bed shelter facility and 13-bed transitional housing program. Youth, between the ages of 18-24 years old, receive temporary housing and supportive services. The role of the Shelter Specialists is to monitor youth compliance with daily operations and provide additional support as needed, such as counseling, coaching, and crisis intervention.
Salary: $21.00 - $24.15 Hourly
ESSENTIAL FUNCTIONS
- Supervision of youth in an emergency shelter and transitional living programs in terms of access to safe housing, meals and services.
- Supports hours of operation by providing wake-up calls, medication reminders, setting up meals, motivating youth to engage in daily activities, chore assistance, and enforcing curfew and quiet hours.
- Facilitate recreational groups onsite to promote positive interactions among all residents.
- Provides one on one counseling or intervention support to youth facing challenges following program rules or activities; issues write-ups as necessary.
- Intake of adult applicants to assess housing need, support and benefits services.
- Develop and manage emergency shelter day-to-day services.
- Supervision of engagement activities designed to build a healthy and safe environment for sleeping, eating, and living in a group setting.
- Communication, both verbal and written, with adult clients, staff, law enforcement and others to determine situational shelter needs.
- Documentation in case records, and files to ensure the written record of work performed on behalf of clients, including completion of incident reports.
- Light housekeeping/general clean up.
- Ability to handle emergency incidents, including medical, mental health, violent and/or other unanticipated events, including evacuation due to earthquake, chemical release, incarceration, or other incidents.
- Conducts and documents hourly site walkthroughs inside and outside to ensure a safe and comfortable living safe for staff and residents
- Always keeps a clean and welcoming facility by doing light housekeeping/general clean-up of all inside and outdoor spaces; stocks up program supplies as needed
- Reports and seeks immediate assistance during any unsafe or unusual occurrences; in the absence of onsite management the Shelter Specialist contacts on-call management during evening and weekend hours
- Attend all mandatory meetings and trainings
- Other duties as required
JOB QUALIFICATIONS
- Candidates should be able to demonstrate knowledge of the community and the condition of the unhoused, homeless services, and/or condition of runaway youth.
- 1-year experience working with youth or desire to work with the homeless youth population.
- Possesses effective communication skills and the ability to work independently and cooperatively.
- Thorough knowledge of homelessness, mental health, substance abuse, HIV and cultural diversity issues.
- Must pass a criminal and fingerprint background check.
Education/Experience
- Successful applicants must have a high school diploma/GED
Certificates/Licenses/Clearances
- Must pass a criminal and fingerprint background check.
Other Skills, Knowledge, and Abilities
- Desired Qualifications:
- Bilingual, bicultural in Spanish.
- Lived experience of homelessness and/or accessing behavioral health services.
- Previous experience or training in street outreach and clinical case management.
- Knowledge of Contra Costa County and community resources.
- Knowledge of the Contra Costa emergency provider network.
- Prior experience with documentation and billing procedures.
PHYSICAL DEMANDS
Stand: Frequently
Walk: Frequently
Sit: Frequently
Handling / Fingering: Frequently
Reach Outward: Occasionally
Reach Above Shoulder: Occasionally
Climb, Crawl, Kneel, Bend: Occasionally
Lift / Carry: Occasionally - Up to 50 lbs
Push/Pull: Occasionally - Up to 50 lbs
See: Constantly
Taste/ Smell: Not Applicable
Not Applicable = Not required for essential functions
Occasionally = (0 - 2 hrs/day)
Frequently = (2 - 5 hrs/day)
Constantly = (5+ hrs/day)
WORK ENVIRONMENT
Various environments depending on job necessities can include, but not limited to: General Office Setting, Homeless Shelter, field work within Contra Costa County.
EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.