| Location | Norfolk, VA |
| Salary | $62,732.78–$71,987.31 Per Year |
Shelter Operations Manager
Salary
$62,732.78 - $71,987.31 Annually
Location
5585 Sabre Rd, Norfolk, VA 23502, VA
Job Type
Permanent Full-time
Job Number
14502
Department
General Services
Division
Animal Care Center
Opening Date
11/06/2026
Closing Date
11/16/2026 11:59 PM Eastern
Description
Norfolk, Virginia is Americas most authentic and urban waterfront city. Home to the worlds largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The City of Norfolk's Department of General Services, Animal Care Center operates as the city's open-admission shelter, providing compassionate care, lifesaving initiatives, and public safety services to the community.
Norfolk Animal Care Center (NACC) is seeking an Operations Manager to oversee daily operations, animal care standards, and team leadership at the Norfolk Animal Care Center. This role manages unit workflows, leads and mentors staff, coordinates budgetary requirements, and directs special projects to ensure efficient shelter operations and high standards of animal welfare.
Essential Functions
Duties include, but are not limited to:
This is an essential position; incumbent will be required to report to work during inclement weather when the City is closed.
Education/Experience
Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelors degree or equivalent.
Required:
Additional Information & Requirements
Work Schedule:
Hours are scheduled Tuesday through Saturday, 40 hours per week. Hours may require additional flexibility, nights, holidays, and weekends.
Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
02
If you were referred for this position by a current City of Norfolk employee, please provide the employees full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."
03
Please select the highest level of education you have completed.
04
How many years of experience do you have managing the care of animals in a shelter environment?
05
How large was the population of animals served yearly in previous animal sheltering positions? If none, write N/A.
06
Please describe your experience developing and implementing lifesaving programs within a sheltering organization. If none, write N/A.
07
Please select the software programs with which you have experience. (Select all that apply).
08
Rate your experience with Microsoft Office Suite (applicants may be subject to a skills assessment).
09
Please describe the largest number of paid subordinates supervised and your responsibility for their career development. If none, write N/A.
10
Do you have a valid drivers license?
11
Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?
12
Please explain any periods of unemployment lasting more than 30 days that occurred within the last 10 years. For each gap, include the approximate dates and a brief explanation.
13
Are you a current or previous City of Norfolk employee?
14
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
Required Question
Employer City of Norfolk