Job Purpose: The Shelter Care Technician Level II at the Humane Society of Southern Arizona (HSSA) plays a pivotal role in the advanced care and management of shelter animals. This position includes performing intake assessments, supporting reunification efforts through Return to Owner (RTO) processes, and leading End-of-Life (EOL) services. As a key team member, the Level II Technician will provide compassionate client counseling, and ensure compliance with HSSA’s high standards for animal welfare and customer service. Essential Functions: - Perform intake assessments, including vaccinations, behavioral evaluations, and basic medical checks.
- Conduct daily health checks and administer treatments and medications as prescribed by veterinarians.
- Maintain accurate documentation of animal health and behavior in shelter management systems.
- Facilitate the RTO process by verifying identification, completing necessary paperwork, and coordinating reunifications with owners.
- Provide tools and guidance to empower community members to assist in looking for the owners of pets in their neighborhoods.
- Lead humane and compassionate EOL services for public and in-house pets, ensuring a supportive environment for clients.
- Prepare and process animals for laboratory analysis as required.
- Cross-train in adoption duties, including facilitating potential adopter interactions and sharing information on adoptable pets.
- Counsel clients on surrender, EOL services, and available resources to overcome challenges and keep pets in their homes when possible.
- Mentor new staff in animal handling, customer service, and HSSA protocols.
- Collaborate with teams to ensure proper cleaning and maintenance of animal areas.
- Answer phone calls, respond to emails, and schedule appointments in a timely manner.
- Maintain compliance with OSHA and HSSA safety standards.
- Drive company vehicles when needed to support operations.
- Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor
- Work alongside, volunteers, public work groups, and Department of Corrections
- Represent HSSA in a professional and positive manner.
- Perform other duties as assigned.
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