Shark Ambassador: Customer Service SpecialistPosition Title: Part-time Customer Service SpecialistCompensation: Commensurate with experienceHours: 10:30am-1:00pmStart Date: Immediate OpeningReports To: Program DirectorPosition SummaryThe Customer Service Specialist is the first point of contact for members, guests, and visitors. This role is responsible for creating a welcoming and professional environment while providing exceptional customer service. The position includes answering phones, checking in patrons during open swim and other activities, handling administrative tasks, and assisting with day-to-day facility operations.Key ResponsibilitiesFront Desk OperationsGreet and assist members, guests, and program participants in a friendly and professional manner.Check in patrons for open swim, lessons, and other scheduled activities.Manage daily attendance and membership check‑ins accurately.Process payments, registrations, and account updates as needed.Customer ServiceAnswer incoming phone calls, respond to emails, and handle general inquiries.Provide accurate information about facility hours, programs, memberships, and policies.Resolve customer concerns or elevate issues to management as necessary.Support a positive and inclusive atmosphere for all guests.Administrative SupportMaintain organized records, reports, and attendance logs.Assist with program scheduling, sign‑ups, and communication.Support marketing efforts by distributing flyers, updating bulletin boards, or assisting with social media updates.Perform light clerical duties such as filing, copying, and data entry.Facility SupportMonitor cleanliness and presentation of the front desk and lobby area.Communicate any maintenance or safety concerns to the appropriate staff.Assist with event check‑ins, open swim management, or other special programs as needed.(Employees will be required to perform other related duties as assigned, including Shark directed work assignments in the event of a declared emergency.)QualificationsStrong interpersonal and communication skills.Customer service or front desk experience preferred.Ability to multitask in a busy environment with professionalism and composure.Basic computer skills, including familiarity with email and scheduling software.Reliable, punctual, and able to work independently or as part of a team.CPR/AED and First Aid certifications (or willingness to obtain) preferred.Work SchedulePrimarily during open swim hours (Mon-Sat; 10:30am-1:00pm)Flexible schedule including evenings, weekends, and holidays as needed.Shifts may vary depending on open swim times, facility programs, and special events.CompensationHourly rate: Commensurate with experienceOpportunities for advancement and cross‑training in other facility roles.#J-18808-Ljbffr