| Location | Raleigh, NC (Remote) |
The Technical Specialist – Mid-Level will lead the design, development, support, and continuous improvement of custom SharePoint and web-based solutions supporting business operations. This role will translate business requirements into actionable user stories, develop and enhance workflows and applications, and serve as a primary liaison between business stakeholders and development teams. The position also provides technical leadership, process improvement guidance, and mentorship to junior technical staff.
Design, develop, and maintain custom SharePoint and web-based solutions supporting business applications and operational tools.
Collaborate directly with business stakeholders to gather requirements and translate business needs into clear, actionable user stories for development teams.
Prototype, build, test, and debug applications, workflows, and automated processes, including virtual assistance and help agent solutions.
Prioritize, manage, and track work items to support timely delivery and maintain high-quality project outcomes.
Evaluate existing business processes, identify inefficiencies, and recommend opportunities for process re-engineering and workflow improvements.
Identify and implement process improvements and quick-win solutions to streamline operational activities.
Perform quality assurance testing and validate deliverables to ensure solutions meet business requirements and functional expectations.
Develop technical documentation, training materials, and user guidance for new applications, processes, and systems.
Lead and mentor junior-level technical staff by providing direction, guidance, and oversight on design and development activities.
Provide ongoing support and continuous improvement for live applications and tools, coordinating with stakeholders, developers, and end users.
8+ years of extensive experience as a Business Analyst, Application Trainer, or Quality Assurance Analyst.
8+ years of strong analytical and conceptual skills.
8+ years of strong written and verbal communication skills.
8+ years of excellent organizational and presentation skills.
8+ years of experience as a SharePoint Business Analyst.
8+ years of extensive experience with Microsoft SharePoint as a designer.
8+ years of SharePoint design, testing, and training expertise, including lists, libraries, and content types.
8+ years of proven experience evaluating and re-engineering business processes.
8+ years of proven ability to write clear and concise technical training materials and documentation.
8+ years of extensive knowledge of the full application development life cycle.
Demonstrated success balancing customer needs with organizational policies, constraints, and project goals.
Experience providing technical guidance and mentorship to junior technical staff.
Knowledge of transportation permitting processes and District Office operations.
Knowledge of transportation life cycle business processes.