SharePoint Records Management and Information Governance Specialist- Suffolk, VA

Position Description & Qualifications

Serco is seeking a full-time SharePoint Records Management and Information Governance Specialist to support the Joint Staff J-7 Deputy Directorate for Joint Training and Exercises (DDJTE) Programs and Operations Division, in Suffolk, Virginia. This position serves as the lead for enterprise records management, document governance, SharePoint Online administration, and information lifecycle management across the Joint Training Enterprise (JTE). The successful candidate will modernize legacy shared drives, migrate organizational data into Microsoft 365 SharePoint Online, establish/support records management policies, conduct training with stakeholders, and ensure compliance with Department of Defense (DoD), National Archives and Records Administration (NARA), Federal Records Act, and Joint Staff information governance requirements.

Working closely with Government Information Management (IM), Knowledge Management (KM), Cybersecurity, and functional stakeholders, you will develop a structured, searchable, and compliant enterprise information environment that improves collaboration, protects official records, and enables rapid information discovery while supporting FY26 Performance Work Statement (PWS) knowledge management, collaboration, records management, and digital modernization requirements.

This position is contingent upon the ability to maintain/transfer an active U.S. Department of Defense (DoD) Secret security clearance with the ability to obtain a Top Secret/SCI clearance.

In this role, you will:

• Lead enterprise SharePoint Online records management and information governance initiatives, designing and administering Microsoft 365 collaboration environments, information architecture, metadata, taxonomies, document libraries, permissions, and governance standards.
• Plan and execute migration of legacy shared drives into SharePoint Online while developing enterprise file plans, records inventories, retention schedules, and document lifecycle processes in compliance with the Federal Records Act, NARA, DoD, and Joint Staff records management requirements.
• Configure and manage Microsoft Purview retention labels, retention policies, records declarations, disposition reviews, version control, auditing, role-based security, and access controls to protect Controlled Unclassified Information (CUI), Personally Identifiable Information (PII), and other sensitive information.
• Develop governance documentation, standard operating procedures (SOPs), user guides, dashboards, Key Performance Indicators (KPIs), and reporting metrics to monitor repository health, migration progress, records compliance, storage utilization, and overall information governance effectiveness.
• Support audits, litigation holds, records freezes, Freedom of Information Act (FOIA) searches, and other enterprise records management activities while collaborating with cybersecurity, Information Management (IM), Knowledge Management (KM), and Government stakeholders.

To be successful in this role, you will have:

• An active U.S. Department of Defense (DoD) Secret security clearance with the ability to obtain a Top Secret/SCI clearance.

• A U.S. Citizenship.

• A Bachelor's Degree or higher from an accredited institution with a minimum of 2 years of experience; or specialized technical training and certifications directly related to the requirement.

• OR an Associate''s degree from an accredited institution with 5 years' of experience directly related to the requirements; or specialized technical training and certifications directly related to the requirement.

• Experience implementing enterprise records management solutions and administering Microsoft SharePoint Online and Microsoft 365.

• Experience migrating enterprise shared drives into SharePoint Online.

• Experience implementing Microsoft Purview retention labels and records management capabilities.

• Experience developing governance documentation and user procedures.

• Strong written and verbal communication skills.

• Train and advise Government and contractor personnel on SharePoint Online, Microsoft Teams, records management, information governance, and Microsoft 365 collaboration best practices to improve enterprise knowledge sharing and compliance.

• Leverage approved Artificial Intelligence (AI), Microsoft Power Automate, Power Apps, and other Microsoft 365 capabilities to automate records management processes, enhance document classification and metadata generation, improve enterprise search and knowledge discovery, and increase operational efficiency.

• The ability to travel up to 10%.

Additional Desired Experience and Skills:

• Active Top Secret or TS/SCI eligibility.
• Microsoft certifications such as Microsoft 365 Administrator, Microsoft Information Protection Administrator, SharePoint Administrator Associate, and Microsoft Power Platform certifications are highly desired.
• Demonstrated experience administering Microsoft 365 technologies, including SharePoint Online, Microsoft Purview, Microsoft Teams, Power BI, Power Apps, and Power Automate, supporting enterprise collaboration, records management, workflow automation, and compliance.
• Experience supporting Department of Defense (DoD) organizations, including the Joint Staff, Combatant Commands, Military Services, or other Federal agencies, with a strong understanding of Information Management (IM), Knowledge Management (KM), records management, and information governance principles.
• Demonstrated expertise in enterprise records management, information architecture, metadata and taxonomy design, document lifecycle management, content migration, data governance, enterprise search optimization, governance policy development, technical documentation, and business process improvement.
• Experience integrating Artificial Intelligence (AI) capabilities to enhance document classification, metadata generation, enterprise search, knowledge discovery, and workflow automation using approved Government technologies.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.