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SFDC Product Manager

Q1 Technologies, Inc

  • Aurora, IL
  • 2 days ago

    Highlights

    The role is responsible for gathering requirements, analyzing business processes, designing Salesforce-based solutions, supporting system enhancements, creating reports and dashboards, and ensuring that Salesforce platforms align with business objectives. · Create Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Use Cases, User Stories, and Process Flows.
    Q1 Technologies, Inc

    Numbers & Facts

    LocationAurora, IL
    IndustryComputer/IT Services
    Company Size500 to 999 employees
    Year Founded1990
    Websitehttp://q1tech.com/

    Description

    **Please strictly adhere to the following resume naming convention:


    ALL CAPS, NO SPACES B/T UNDERSCORES

    PTN_US_GBAMSREQID_CandidateBeelineID

    i.e. PTN_US_9999999_SKIPJOHNSON0413

    MSP Owner: William Bristol
    Location: See Below
    Duration: 6 months


    Salesforce Product Management – Job Profile

    Job Title

    Salesforce System Analyst/ Product Manager

    Role Summary

    The Salesforce System Analyst/Product manager acts as the bridge between business stakeholders and technical teams. The role is responsible for gathering requirements, analyzing business processes, designing Salesforce-based solutions, supporting system enhancements, creating reports and dashboards, and ensuring that Salesforce platforms align with business objectives.

    Key Responsibilities

    Business Analysis & Requirements Management

    · Gather and document business requirements through stakeholder workshops and interviews.

    · Create Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Use Cases, User Stories, and Process Flows.

    · Perform gap analysis between current and future-state processes.

    · Translate business requirements into Salesforce functional specifications.

    Salesforce Solution Design

    · Configure Salesforce objects, fields, page layouts, validation rules, workflows, flows, and reports.

    · Collaborate with Salesforce Administrators, Developers, and Architects on solution design.

    · Support Sales Cloud, Service Cloud, Experience Cloud, and custom Salesforce applications.

    · Recommend process improvements and platform optimizations.

    Data & Reporting

    · Develop and maintain reports, dashboards, and KPIs.

    · Perform data analysis using Salesforce reports, SOQL, SQL, and integrated analytics tools.

    · Ensure data quality, integrity, and governance.

    · Support data migration, cleansing, and validation activities.


    Testing & Deployment

    · Prepare test scenarios, test cases, and UAT plans.

    · Coordinate User Acceptance Testing (UAT) with business users.

    · Validate system changes before production deployment.

    · Support release management and change management activities.

    Stakeholder Management

    · Work closely with Sales, Marketing, Operations, Customer Service, and IT teams.

    · Facilitate requirement workshops and JAD sessions.

    · Provide end-user training and documentation.

    · Act as a liaison between business and technical teams.

    ---

    Required Skills

    Salesforce Skills

    · Salesforce Administration

    · Sales Cloud

    · Service Cloud

    · Lightning Experience

    · Flows & Process Automation

    · Reporting & Dashboards

    · Data Loader

    · Salesforce Security Model

    · Basic SOQL knowledge

    Business Analysis Skills

    · Requirement Gathering

    · Process Mapping

    · Gap Analysis

    · User Story Creation

    · UAT Management

    · Agile/Scrum Methodologies

    · Stakeholder Management

    Technical Skills

    · SQL

    · API Integrations (REST/SOAP)

    · Data Modeling

    · Jira / Azure DevOps

    · Visio / Lucidchart

    · Excel & Power BI/Tableau (preferred)

    ---

    Preferred Certifications

    · Salesforce Certified Administrator

    · Salesforce Business Analyst Certification

    · Salesforce Advanced Administrator

    · Salesforce Sales Cloud Consultant

    · Salesforce Service Cloud Consultant

    Role Descriptions: Product Manager
    Essential Skills: Product Manager
    Desirable Skills:
    Keyword:
    Skills: Product Management
    Experience Required: 8-10

    About Company

    Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.

    Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.

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