Job Title: SFDC Manager (Salesforce Manager)Location: Windsor, CT, USA
Work Arrangement: Onsite 4 days per week
Job Summary We are seeking an experienced SFDC Manager to lead the delivery, administration, enhancement, and ongoing support of the organization's Salesforce platform. The successful candidate will work closely with business stakeholders, product owners, enterprise technology teams, and external Salesforce partners to translate business requirements into scalable, secure, and effective Salesforce solutions.
The SFDC Manager will provide technical leadership and delivery oversight across Salesforce initiatives, ensuring alignment with business objectives, enterprise architecture standards, Salesforce best practices, and governance processes. This individual will manage Salesforce resources and implementation partners, coordinate priorities and delivery commitments, mitigate risks, and drive continuous platform improvement.
Key Responsibilities- Lead the delivery, administration, enhancement, and ongoing support of the enterprise Salesforce platform.
- Manage Salesforce implementation projects, technical resources, external vendors, and managed-service providers.
- Collaborate with business stakeholders and product owners to gather requirements and translate them into scalable technical solutions.
- Provide technical guidance on Salesforce architecture, configuration, customization, security, data models, and platform capabilities.
- Oversee Salesforce Sales Cloud and/or Service Cloud implementations, enhancements, and support activities.
- Manage Salesforce development lifecycle activities, including requirements analysis, design, development, testing, release management, deployment, and production support.
- Oversee integrations between Salesforce and enterprise applications using REST/SOAP APIs, middleware, and other integration technologies.
- Establish and maintain Salesforce governance, coding standards, security controls, release processes, and platform best practices.
- Manage delivery schedules, competing priorities, dependencies, risks, and resource allocation to meet business commitments.
- Coordinate with distributed technical teams and Salesforce implementation partners to ensure quality and timely delivery.
- Drive continuous improvement, platform modernization, migration, consolidation, and transformation initiatives.
- Monitor platform performance, production issues, and service delivery, ensuring timely resolution and minimal business disruption.
- Communicate project status, delivery risks, milestones, and outcomes to business and technology leadership.
- Support Agile delivery practices and continuous improvement across Salesforce initiatives.
Required Qualifications- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- 10+ years of Salesforce/SFDC experience across implementation, development, administration, architecture, or platform management.
- Proven experience leading Salesforce teams and delivering complex enterprise Salesforce initiatives.
- Strong understanding of Salesforce architecture, configuration, customization, security, data models, and Lightning Platform.
- Strong experience with Salesforce Sales Cloud and/or Service Cloud.
- Experience managing Salesforce implementation partners, managed-service providers, and distributed technical teams.
- Experience with Salesforce SDLC, release management, testing, deployment, and production support.
- Experience integrating Salesforce with enterprise applications using REST/SOAP APIs, middleware, or related technologies.
- Ability to translate business requirements into scalable Salesforce solutions and actionable technical plans.
- Strong stakeholder management, communication, problem-solving, and decision-making skills.
- Ability to manage multiple priorities, delivery dependencies, risks, and competing business requirements.
Preferred Qualifications- Salesforce certifications such as Salesforce Administrator, Platform Developer, Sales Cloud Consultant, Service Cloud Consultant, or Salesforce Architect.
- Experience with Salesforce DevOps and deployment tools such as Copado, Gearset, or similar platforms.
- Experience with MuleSoft, Boomi, Informatica, or other enterprise integration technologies.
- Exposure to Marketing Cloud, Experience Cloud, Data Cloud, or other Salesforce ecosystem products.
- Experience leading Salesforce modernization, migration, consolidation, or transformation initiatives.
- Experience working in Agile delivery environments and managing technology vendors or strategic partners.