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Settlement & Payroll Specialist

Western Flyer Express Corp

  • Oklahoma City, OK
  • 3 days ago

    Highlights

    Communicate effectively with drivers, operations personnel, and internal departments to gather information needed to accurately process settlements and resolve questions. Coordinate with Human Resources, Safety, Operations, Billing, Imaging, EFS, and other departments to ensure accurate driver setup, settlement processing, and resolution of discrepancies.

    Numbers & Facts

    LocationOklahoma City, OK

    Description

    RESPONSIBILITIES AND DUTIES:

    • Process weekly driver settlements accurately and on schedule in accordance with company policies, driver agreements, and contractual requirements.
    • Calculate driver compensation based on mileage, percentage pay, and other approved compensation structures.
    • Review and process deductions, advances, settlement holds, and releases with a high level of accuracy and attention to detail.
    • Interpret driver contracts and agreements to correctly apply compensation terms, benefits, and authorized deductions.
    • Coordinate with Human Resources, Safety, Operations, Billing, Imaging, EFS, and other departments to ensure accurate driver setup, settlement processing, and resolution of discrepancies.
    • Investigate and resolve driver compensation discrepancies, settlement questions, and account issues in a timely and effective manner.
    • Generate, review, and analyze settlement reports to verify accuracy, identify trends, and support operational decision-making.
    • Manage and coordinate department email inboxes to ensure timely responses, proper documentation, follow-up, and resolution of driver and internal inquiries.
    • Communicate effectively with drivers, operations personnel, and internal departments to gather information needed to accurately process settlements and resolve questions.
    • Maintain accurate settlement records, system data, and processes to minimize manual workarounds and improve operational efficiency.
    • Identify opportunities to improve settlement processes through technology, automation, and continuous process improvement.
    • Maintain current knowledge of company operations, driver compensation practices, driver agreements, and operational factors that impact settlements.
    • Maintain established accuracy, productivity, and key performance indicator (KPI) standards while meeting weekly deadlines.
    • Perform additional duties and special projects as assigned by management. Other duties as assigned by management.

    REQUIRED SKILLS AND ABILITIES:

    • Excellent written and verbal communication skills with the ability to communicate professionally with drivers, management, and internal departments.
    • Strong organizational and time management skills with the ability to prioritize multiple tasks, manage competing priorities, and meet established deadlines.
    • Strong analytical, critical thinking, and problem-solving skills with the ability to investigate discrepancies, identify root causes, and recommend solutions.
    • Exceptional attention to detail and commitment to accuracy.
    • Ability to exercise sound judgment, maintain confidentiality, and handle sensitive information with discretion.
    • Ability to work independently while collaborating effectively with cross-functional teams.
    • Ability to adapt to changing priorities and business needs while maintaining productivity and accuracy.
    • Demonstrated commitment to providing excellent internal and driver customer service.

    QUALIFICATIONS:

    • High school diploma or equivalent required.
    • Previous experience processing driver settlements, transportation accounting, or a related transportation support role preferred.
    • Experience using AS/400 or similar enterprise systems preferred.
    • Proficiency in Microsoft Office applications, with strong working knowledge of Microsoft Excel and Outlook.

    PHYSICAL REQUIREMENTS:

    • Prolonged periods sitting at a desk, working on a computer, and talking on the phone.
    • Must be able to lift up to 15 pounds occasionally.

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