Services & Warranty Associate Category Lead

The Services & Warranty Associate Category Lead, supports the Services & Warranty Category Lead with offer development and management of the warranty renewals business. The Associate Manager will leverage a solid business acumen and analytical capability to perform regular business performance management activities, ensuring the business performance delivers on objectives. This person will partner with Sr. Manager, Services Categories, Category Management, Services Fulfillment, Digital and Technology, Operations, Compliance, and Legal teams to help define and execute a strategy that delivers the customer experience and financial goals of the business.

This role is hybrid, which means you will be required to work on site at the Best Buy corporate office in Richfield, Minnesota, on Monday, Tuesday, Wednesday and Thursday. The recruiter or hiring manager will provide more details during the hiring process.

Key Responsibilities: List in order of importance

• Category Performance and Offer Management

• Supports the Sr. Manager in the development of category strategy for the Services and Warranty business.

• Execute offer and business strategy and monitor performance on weekly and monthly basis and adjust as needed.

• Partnership with Operations and Technology teams on identification and resolution of issues impacting the customer experience.

• Leverage financial metrics and analytics to drive performance across Revenue and Attach.

• Support and partner with teams to reduce costs from the Warranty business where appropriate while considering customer experience impacts.

• Business Planning and Performance Evaluation

• Manage the business performance on a daily, weekly, monthly, and quarterly cadence for their categories. Responsible for the WBR process and the summary documents and recaps needed each week and month

• Partner with operations teams to manage and report on the health of the warranty renewals business

• Digital Customer Experience

• Monitor digital customer experiences and act as category expert with cross functional partners to manage and improve customer experience.

• Partner with Legal, Compliance, Marketing and Customer Communications Teams to ensure digital experiences are compliant and updated as needed.

• Partner with Category lead to develop and execute digital strategy across digital channels, partner with DAT product managers to develop iterative updates to experiences to improve conversion rate and customer experience.

• Financial Forecast and Budgeting

• Monitor P&L performance for a category / sub-category and develop action plans to meet financial goals. This happens on a weekly, monthly, quarterly, and annual basis.

• Leadership

• Positively influence those around you and represent the voice of the customer and business with various cross-functional and horizontal partnerships. Build relationships with internal and external partners to advance the work.

Basic qualifications

• 2+ years retail industry experience, with background in functions such as merchandising/buying, demand planning, ecommerce, marketing, operations, customer experience, vendor management, supply chain, etc.
• Strong analytical skills with a proven ability to identify opportunities to improve a business or process
• Experience providing indirect leadership and influencing others
• Ability to work proactively and execute with limited supervision
• Strong written and verbal communication skills

Preferred qualifications

• 1 year of mentoring, cross-functional team management, or influencing without authority
• 1 year of experience in vendor partnership and negotiation
• Working knowledge of financial planning
• Sound understanding of merchandising functions and disciplines and go-to-market tactics
• Sound understanding of ecommerce business
• Ability to operate effectively in high pressure situations and make accurate decisions quickly

What's in it for you

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Physical and mental well-being support

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

What's in it for you

We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay

• Great employee discount

• Financial savings and retirement resources

• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.