Services Technician

Bradford White Corporation

Middleville, Michigan

JOB DETAILS
SKILLS
Call Centers, Claims Processing, Customer Satisfaction, Customer Support/Service, Distribution Channel, Field Sales, HVAC, High School Diploma, Identify Issues, Maintenance - HVAC, Maintenance - Plumbing, Maintenance Services, Plumbing, Presentation/Verbal Skills, Sales, Service Delivery, Team Player, Technical Sales, Technical Support, Telephone Skills, Wholesale Industry, Writing Skills
LOCATION
Middleville, Michigan
POSTED
5 days ago

Primary Function:

The Services Technician I will provide customer service and technical support on Bradford White water heating products to service technicians and homeowners in a fast-paced contact center environment.  Service Technicians are responsible for ensuring customer satisfaction by providing trouble shooting guidance and installation support.

Responsibilities:

  • Support and assist in the processing of customer claims and ensuring delivery of the appropriate service solution
  • Review service cases and make determination of any site-related or component-related problems
  • Respond and process phone calls from end users, installing contractors, service and repair mechanics, wholesale/selling distributors, and field Sales Representatives regarding technical questions and issues
  • Defuse and resolve more difficult and challenging technical issues

Job Requirements:

  • 3-5 years of experience in a customer service
  • Comfortable in a fast-paced contact center environment
  • Installation and servicing of plumbing and HVAC/R products is ideal, but not required
  • Familiar with common practices and terminology in the field of HVAC/Plumbing services preferred
  • High school diploma or equivalent; Associates degree or technical certification in HVAC or Plumbing desirable
  • Strong verbal and written communications skills
  • Experience with escalation resolution
  • Ability to work in a collaborative environment and independently

About the Company

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Bradford White Corporation