Services Partner Operations Program Manager

Minimum Qualifications** + Minimum of 3 years of experience in partner operations, technical program management, or a related field within a technology or services organization + Proven experience independently managing complex, cross-functional programs with multiple stakeholders across internal and external teams + Hands-on experience with technical integrations, API-based implementations, or back-end platform operations + Strong analytical skills with the ability to define, track, and act on performance metrics and KPIs + Demonstrated ability to communicate clearly and effectively with stakeholders at all levels through structured reporting and business reviews + A passion and curiosity for solving complex operational challenges + Ability to think strategically and execute tactically, with persistent attention to detail and a high level of comfort navigating ambiguity **Preferred Qualifications** + 6 or more years of experience in partner operations, business development, or technical program management + Experience working within or alongside subscription-based services businesses + Demonstrated success transitioning manual or pilot programs into automated, repeatable, and scalable operational processes + Ability to influence without authority across diverse, matrixed organizations + Exceptional attention to detail + Experience working collaboratively with subscription services or building partnerships for media or entertainment services with Carriers, Retailers, MVPDs, Financial Services, and other third-party media and entertainment companies + Proven experience delivering projects with multiple cross-functional teams (e.g., business development, finance, and engineering) + Spanish Language Proficiency **Description** The Services Partner Operations Program Manager supports AMR Services growth efforts with a focus on cultivating existing distribution partnerships, onboarding new partnerships and offers, and helping to identify the platform solutions needed to support the partners represented in this region.

**Weekly Hours:** 40 **Role Number:** 200670595-0157 **Summary** Join one of Apple's fastest-growing businesses and help expand our partner ecosystem. Apple's Services Partner Operations team seeks a results-driven program manager to support the technical and operational onboarding and ongoing success of Americas partner delivering Apple Services to their customers. We are looking for a detail-oriented, collaborative professional who thrives in dynamic, evolving environments and is passionate about building impactful partnerships. In this role, you will translate regional and partner-specific nuances into scalable processes, helping to turn pilot programs into repeatable initiatives that drive long-term growth. Success requires building strong cross-functional relationships, fostering alignment across diverse teams, and communicating clearly to ensure shared understanding across stakeholders. **Description** The Services Partner Operations Program Manager supports AMR Services growth efforts with a focus on cultivating existing distribution partnerships, onboarding new partnerships and offers, and helping to identify the platform solutions needed to support the partners represented in this region. The role requires a highly motivated, proactive, and detail-oriented individual contributor who can effectively collaborate across diverse internal and external teams to meet strategic business and operational objectives. The successful candidate is a self-starter with the ability to manage complex programs independently and thrive in a fast-moving and ambiguous environment. **Minimum Qualifications** + Minimum of 3 years of experience in partner operations, technical program management, or a related field within a technology or services organization + Proven experience independently managing complex, cross-functional programs with multiple stakeholders across internal and external teams + Hands-on experience with technical integrations, API-based implementations, or back-end platform operations + Strong analytical skills with the ability to define, track, and act on performance metrics and KPIs + Demonstrated ability to communicate clearly and effectively with stakeholders at all levels through structured reporting and business reviews + A passion and curiosity for solving complex operational challenges + Ability to think strategically and execute tactically, with persistent attention to detail and a high level of comfort navigating ambiguity **Preferred Qualifications** + 6 or more years of experience in partner operations, business development, or technical program management + Experience working within or alongside subscription-based services businesses + Demonstrated success transitioning manual or pilot programs into automated, repeatable, and scalable operational processes + Ability to influence without authority across diverse, matrixed organizations + Exceptional attention to detail + Experience working collaboratively with subscription services or building partnerships for media or entertainment services with Carriers, Retailers, MVPDs, Financial Services, and other third-party media and entertainment companies + Proven experience delivering projects with multiple cross-functional teams (e.g., business development, finance, and engineering) + Spanish Language Proficiency