General Summary:
Processes orders and provides quotations for Rockwell Services delivered by McNaughton-McKay. These Services include, but are not limited to, Rockwell Services contracts, customer training classes, field service requests (scheduled/emergency), and hardware/component repairs or exchanges. Will also work with Regional Solutions Supervisor to assist with order entry of McNaughton-McKay delivered services and solutions.
Key Responsibilities:
- Maintains Rockwell training schedule and works with corporate marketing team to ensure website information is updated/current.
- Assists customers with training requests and order entry.
- Coordinates technical support for customers and is the primary contact to schedule emergency (or planned) Rockwell Field Service support for customers.
- Assists Regional Solutions Supervisor with order entry and scheduling McNaughton-McKay delivered services.
- Processes orders for Allen Bradley exchange and repairs and provides estimated completion updates.
- Works with McNaughton-McKay Services Specialist to properly enter Rockwell contract orders and coordinate Rockwell engagements.
- Works closely with Warehouse, Accounting and Outside Sales to ensure timely, accurate billing and accurate on-time deliveries.
- Coordinates with McNaughton-McKay Services Specialists to identify and resolve customer issues.
- Completes and maintains required documentation.
- Assists in creating, implementing, and revising procedures and instructions.
- Supports all quality initiatives set forth by McNaughton-McKay Electric Company.
- Other duties as assigned.
Knowledge/Skills/Abilities:
- High School diploma required; Associate's degree preferred.
- Two or more years of experience in customer service.
- Working knowledge of Rockwell Passport system
- Advanced working knowledge of SXe business system (Trend).
- Working knowledge of Microsoft Office package including Word, Excel and Access.
- Exceptional verbal and written communication skills required.
- Ability to work with minimal supervision: organizing, prioritizing and completing tasks at own initiative.
- Proven multi-tasking and organizational skills.
Reporting Relationships:
Reports To: Services and Solutions Supervisor
Direct Reports: None
Working Conditions: Normal office environment
EEO/AA/M/F/Vet/Disability Employer