Sr. Mechanical Engineer - Hybrid Jobot
Dallas, TX4 days ago
- $145,000–$165,000 Per Year
Highlights
Address recurring issues by working with development teams to determine root causes and implement long-term solutions. Ability to write knowledge articles and identify items that can be shifted to the Service Desk for support.
Numbers & Facts
| Location | Plano, TX |
| Salary | $64 Per Hour |
Description
Job Summary:
- Troubleshoot, identify, and resolve platform-related issues in a timely manner.
- Address recurring issues by working with development teams to determine root causes and implement long-term solutions.
- Monitor system performance.
- Support change management and release practices within ServiceNow.
- Maintain foundational data and their sources.
- Document standard operating procedures and provide knowledge articles.
- Assist in system audits.
Essential Skills:
- Minimum 5+ years of ServiceNow technical experience.
- Minimum of 7+ years of technology administration.
- Ability to support operations of large ServiceNow implementations.
- Basic knowledge of multiple applications on the platform.
- Ability to script.
- Ability to troubleshoot issues and work with multiple development teams to provide a fix.
- Ability to write knowledge articles and identify items that can be shifted to the Service Desk for support.
- Ability to maintain foundational data sources such as users, CIs, and locations.
- Strong understanding and adherence to change and release policy best practices.
- Assist in designing governance and administration standards for multiple product teams.
Experience Required:
- Experience in scripting.
- Experience in configuration.
- Experience with integrations.
- Proficiency with the Application Development Lifecycle.
- Excellent communication skills.
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