ServiceNow Systems Engineer (Remote)

About the Role

As ServiceNow Systems Engineer, you will design, develop and maintain robust systems and services within a dynamic and complex computing environment. You will utilize both cloud-based and on-prem tools to deliver scalable, reliable and secure solutions.

What You'll Do

• Implement software engineering best practices and ensure system performance and security
• Collaborate with cross-functional teams to drive innovation and continuous improvement
• Develop, implement and support systems and services to ensure robust and reliable operations
• Execute project tasks for systems and applications, focusing on optimizing efficiency and functionality
• Manage upgrades, migrations, optimizations and new implementations and resolve efficiency issues
• Write scripts, templates, interfaces and utility applications to improve functionality and automate processes
• Develop, test, troubleshoot and document new and enhanced systems and processes
• Provide level three support for areas of expertise
• Additional tasks may be assigned

Addendum

Software Asset Management

• Design, configure, and script custom workflows, enhancements, and data models within ServiceNow SAM Pro/Enterprise to translate business requirements into scalable platform solutions
• Build and maintain data pipelines, APIs, and discovery patterns (e.g., ServiceNow Discovery, SCCM, Jamf) to ensure seamless, real-time tracking of the entire software asset lifecycle
• Engineer automated reconciliation frameworks and entitlement schemas to manage complex vendor licensing models (e.g., core-based, cloud capacity, SaaS), proactively driving audits and cost-optimization
• Establish strict ITAM data governance and build advanced compliance dashboards, custom reports, and KPIs utilizing ServiceNow reporting and Performance Analytics
• Strong background in ServiceNow scripting (JavaScript), REST/SOAP APIs, SQL, and system integrations, backed by a Certified System Administrator (CSA) credential
• Experience translating major publisher licensing rules (e.g., Microsoft, Oracle, IBM, AWS) into technical platform logic; a Certified Implementation Specialist - Software Asset Management (CIS-SAM)

What Skills You Have

Required

• Experience with infrastructure/systems lifecycle methodology and scripting as appropriate for area of expertise
• 2+ years of experience in systems engineering
• Bachelor's degree or equivalent in MIS, Computer Science or related field

Preferred

• Familiarity with cloud platforms such as GCP, AWS or Azure
• Understanding of software engineering practices, including CI/CD and automation
• Knowledge of security best practices for system operations
• Strong analytical and problem-solving skills
• Effective communication and teamwork abilities
• Passion for continuous learning and staying updated with emerging technologies