Overview
Please note that this position is contingent upon the successful award of a contract currently under bid.
Goldbelt Frontier is committed to providing support for a range of health technology management operations, projects, and services across the government and commercial industries. Frontier collaborates with clients and partners with other businesses to ensure that the right solution with the right people is delivered to meet the client's needs. Many senior project managers and business analysts are subject matter experts in their respective fields. Frontier understands how to support multiple stakeholders to aid in developing and implementing national policies, strategies, and doctrine.
Summary:
The ServiceNow / System Operations Lead is responsible for overseeing and executing operational workflows within ServiceNow in a non-development capacity. This role ensures compliance with workflow governance, ticket lifecycle requirements, and service-level agreements while coordinating with Government stakeholders to support accurate, timely, and system-driven asset management operations.
Responsibilities
Essential Job Functions:
Configure and manage:
Asset attestation workflows and notification schedules
Monitor and enforce ticket lifecycle compliance
Provide oversight and guidance to personnel executing ServiceNow workflows to ensure consistent, compliant, and SLA-driven performance
Coordinate with OCIO ServiceNow team for:
Workflow enhancements
System updates/testing
Contribute to dashboard development and operational reporting integration
Identify and implement workflow improvements
Ensure all ServiceNow ticket workflows are executed in accordance with defined service-level agreements (SLAs), including timeliness, accuracy, and closure requirements
Support continuous process improvement initiatives and compliance with USPTO asset management policies and federal property accountability standards
Qualifications
Necessary Skills and Knowledge:
Minimum Qualifications:
Preferred Qualifications:
Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.
Goldbelt, Incorporated is an urban Alaska Native, for‐profit corporation headquartered in Juneau, Alaska. Incorporated on January 4, 1974 following the Alaska Native Claims Settlement Act (ANCSA), Goldbelt’s primary mission is to manage assets and conduct business for the benefit of its more than 3,600 shareholders. Goldbelt first ventured into the logging and timber industry but later expanded its operations into tourism, which still remains an integral part of its operations. Today, the majority of Goldbelt’s revenue and income derives from government contracting and services.
Goldbelt’s shareholder base consists of Alaska Natives who are of Tlingit and Haida descent. The Tlingit and Haida tribes are the indigenous people of Southeast Alaska, whose rich history spans more than ten thousand years in the region. Goldbelt shareholders own the entire 272,000 shares of Goldbelt stock, representing assets in excess of $100 million in addition to over 32,000 acres of land in the vicinity of Juneau. Goldbelt seeks to honor and preserve the Tlingit culture - its history, art, dance, legends, and the traditions of its Alaska Native shareholders. Learn more about Goldbelt Heritage.
The company is named after a richly mineralized zone in Southeast Alaska that encompasses 33,000 acres of Goldbelt’s land holdings— an area that stretches along the mainland from Frederick Sound to Berners Bay. Learn more about Goldbelt Lands.