ServiceNow Strategic Portfolio Management (SPM) Specialist

Role Summary

Implement and enhance ServiceNow Strategic Portfolio Management capabilities to connect strategy, investment, demand, portfolios, programs, projects, products, agile work, and resources.

Key Responsibilities

• Configure Demand Management, Project Workspace, Portfolio Planning, Resource Management (resource plans, allocations, capacity), and Timecards.
• Configure Strategic Planning, goals/OKRs, Alignment Planner, and Investment Funding where in scope.
• Configure cost plans, financials, scoring, approvals, stage gates, workflows, dashboards, and reporting.
• Configure Enterprise Agile Planning / Agile Development (including SAFe constructs) and integrate with Jira or Azure DevOps.
• Integrate SPM with ITSM, finance/ERP, and enterprise planning systems.
• Partner with PMO, finance, and business leaders to improve portfolio and investment governance.
• Support testing, releases, training, and production support.

Required Qualifications & Skills

• 4+ years of ServiceNow experience, including 2+ years of hands-on SPM (formerly PPM) implementation.
• Understanding of portfolio, project, demand, financial, and resource-management processes.
• ServiceNow configuration, reporting, Flow Designer, and scripting experience.
• Strong business-process and stakeholder-management skills.

Preferred Qualifications

• CSA and CIS-Strategic Portfolio Management (CIS-SPM).
• PMP, PfMP, SAFe, or Agile certifications.
• Experience with Jira/Azure DevOps integrations and investment-funding models.

Level & Experience
We are hiring at multiple levels; final level/salary is based on interview performance.

• L2 (3-5 yrs): Independently configures demand, project, resource management, timecards and reporting.
• L3 (5-8 yrs): Leads SPM workstreams, designs portfolio governance, investment funding and Agile/Jira integrations.
• L4 (8+ yrs): Defines strategic portfolio architecture and roadmap, and advises PMO, finance and client leadership.

General Expectations

• Work effectively in Agile/Scrum or hybrid delivery environments and collaborate with distributed, multi-time-zone teams.
• Produce clear technical/functional documentation and follow established development, security, change, and release standards.
• Communicate effectively with technical teams, business stakeholders, and client leadership.
• Support production issues, releases, or scheduled activities outside standard business hours when required by the engagement.