ServiceNow Sr. Business Process Consultant ITSM

Job Description

• ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
• ServiceNow Certified System Administrator (CSA)

Roles & Responsibilities

1. Lead less complex and smaller teams than Principal Business Process Consultants, acting as the functional solution lead.

2. Focus on specializing in 1-2 ServiceNow offerings, positioning for career advancement.

3. Translate complex business requirements into configuration needs, author user stories for agile development, identify opportunities for process improvement and automation, share insights with product teams, and lead best practices.

4. Coach and mentor junior team members (BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise.

5. Share learnings and new practices across the BPC community.

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