ServiceNow SPM Technical Consultant

ServiceNow SPM Technical Consultant JD:

• Mandatory requirement to have active CSA & CIS Certification
• CAD, CIS - SPM, CIS - APM

Experience Required:

4-10 Years (Minimum 3+ years in ServiceNow developed and SPM solutions)

Key Responsibilities:

• Design and develop ServiceNow SPM solutions based on business and functional requirements.

• Configure and customize SPM modules, including:

• Demand Management

• Project Portfolio Management (PPM)

• Resource Management

• Agile Development (Scrum / SAFe)

• Investment Planning / Financial Management

• Develop and maintain:

• Business Rules, Client Scripts, UI Policies

• Script Includes, Scheduled Jobs

• Flow Designer / Workflows

• Build and optimize dashboards, reports, and performance analytics for portfolio tracking.

• Implement automation and approval workflows related to project lifecycle and demand intake.

• Develop integration using REST/SOAP APIs and Integration Hub.

• Collaborate with functional consultants, product owners, and stakeholders to deliver solutions.

• Support end-to-end SDLC lifecycle including design, development, testing, and deployment.

• Participate in Agile/Scrum ceremonies and sprint activities.

• Perform unit testing, debugging, and performance optimization.

• Ensure compliance with ServiceNow best practices, coding standards, and governance.

• Maintain technical documentation and knowledge assets.

Required Skills & Qualifications:

• Strong hands-on experience in ServiceNow platform development.
• Expertise in JavaScript, Glide APIs, and ServiceNow scripting.
• Experience implementing SPM/PPM modules in ServiceNow.
• Good understanding of project lifecycle, portfolio management, and agile methodologies.
• Experience with Flow Designer, Integration-Hub, and automation frameworks.
• Strong knowledge of REST/SOAP integrations and MID Server.
• Understanding of ITIL and enterprise service management concepts.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work in client-facing and global delivery environments.

Preferred Qualifications:

• ServiceNow Certifications:

• CSA (Certified System Administrator)

• CAD (Certified Application Developer)

• CIS-SPM (preferred)

• Experience with:

• Performance Analytics

• Advanced dashboards and reporting

• UI Builder / Service Portal

• Exposure to ITBM (legacy) to SPM migration projects.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.