Highlights
Develop and maintain comprehensive process documentation for SPM modules, including Resource Management, Idea Management, and Strategic Planning Workspace. Partner with IT leadership to drive adoption and ensure alignment with organizational resource planning needs.
Numbers & Facts
| Location | Westerville, OH |
| Job Type | Full-time |
| Industry | Computer/IT Services |
| Salary | $1 Per Hour |
| Company Size | 1 to 9 employees |
| Year Founded | 2016 |
| Website | https://www.shglobalsolutions.com |
Description
ServiceNow SPM Process Lead
Duties:
Skills:
Duties:
Process Documentation & Training
- Develop and maintain comprehensive process documentation for SPM modules, including Resource Management, Idea Management, and Strategic Planning Workspace
- Create end-user and practitioner training materials — guides, quick reference cards, and walkthroughs — aligned with *** standards
- Establish and document standard operating procedures (SOPs) for SPM workflows and governance
- Maintain a living documentation library that keeps pace with platform updates and process changes
Resource Management Rollout
- Lead the rollout of Resource Management capabilities to IT teams
- Define and document resource allocation processes, roles, and responsibilities
- Partner with IT leadership to drive adoption and ensure alignment with organizational resource planning needs
- Deliver training sessions and enablement activities to support IT team onboarding to Resource Management
Idea Management & Strategic Planning Workspace Expansion
- Drive the continual rollout of Idea Management and Strategic Planning Workspace to business units across ***
- Engage with business unit stakeholders to understand requirements, tailor configurations, and support onboarding
- Develop rollout plans, communication strategies, and adoption metrics for each business unit deployment
- Serve as the primary point of contact for business units during their SPM onboarding experience
Stakeholder Engagement & Change Enablement
- Collaborate with business unit leaders to promote SPM adoption and gather ongoing feedback
- Facilitate training sessions and workshops for end users and practitioners across organizational levels
- Track adoption metrics and provide regular status updates to ServiceNow Process Owner and program leadership
- Support continuous improvement of SPM processes based on user feedback and organizational needs
Skills:
- ServiceNow Certified Implementation Specialist (CIS) — SPM or ITBM
- Experience with Strategic Planning Workspace and Innovation Management in ServiceNow
- Background in change management or organizational change enablement methodologies
- Familiarity with ITIL and portfolio/program management frameworks
- Experience working in a global, matrixed organization with diverse business unit stakeholders
- Familiarity with ServiceNow Yokohama release or later
About Company
SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology to mitigate cybersecurity threats and to secure data centers from increasingly more frequent cyber attacks, we specialize in providing Information Technology (IT) solutions and services to government and commercial organizations. Our core areas of core expertise are focused in:
● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems
● Professional program and project management services for large and complex projects
● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)
Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge technology, and engineering, and in the rapid deployment and implementation of new technologies. Our CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the DOD, US Government agencies, and NATO worldwide.