Job Title: ServiceNow - SPM Developer
Location: Frisco, TX/Morrisville, NC/Melbourne, FL (Remote)
Job Type: Fulltime
Pay Range: USD 100k-106k/annum
Job Description:
Key Responsibilities:
- Design, develop and customize ServiceNow Strategic Portfolio Management (SPM).
- Configure SPM applications like Innovation & Demand Management, Project Portfolio Management, Resource management & timecard, Financial management, Strategic Planning workspace, Resource management workspace, Project portfolio workspaces.
- Developing, designing and rolling out new application modules, workflows and catalog requests
- Adapt existing or new methodologies and procedures to create possible solutions to complex problems.
- Develop integrations with third-party systems using REST, SOAP, and MID Server.
- Data migration experience in migrating active/inactive records.
- Participate in code reviews and ensure adherence to standards.
- Automate workflows using Flow Designer and/or Business Rules, Script Includes, Client Scripts, etc.
- Build, customize, and manage specialized AI agents that can autonomously perform tasks like case triage, information gathering, and automated customer communication.
- Troubleshoot and resolve technical issues and provide ongoing support.
- Ensure compliance with ServiceNow best practices and platform governance.
- Use considerable judgment to determine solution and seek guidance on complex problems
- Determine methods and procedures on new assignments and collaborate with other team members
Preferred Skills:
- Certified System Administrator
- Certified Application Developer
- CIS - Strategic Portfolio Management
- Micro certification - Platform Analytics
- ITIL certification
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