Highlights
Senior ServiceNow Solutions Architect The Role We’re hiring an experienced, hands-on Senior ServiceNow Solutions Architect to own the design, integration, and evolution of the ServiceNow platform that underpins our enterprise IT, security operations, and managed services. Security is the center of gravity here: the platform you design is how analysts triage incidents, how vulnerabilities get prioritized and burned down, and how customer environments stay isolated — so you’ll think like a security architect as much as a platform architect.
Numbers & Facts
| Location | McLean, VA |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 2000 |
| Website | https://conv.com/ |
Description
Senior ServiceNow Solutions Architect
This is an architect role with dirt under its fingernails: you’ll lead the roadmap and the standards, provide technical oversight to engineers and partners, and stay close enough to the build to keep the platform clean, fast, and maintainable.
The Role
We’re hiring an experienced, hands-on Senior ServiceNow Solutions Architect to own the design, integration, and evolution of the ServiceNow platform that underpins our enterprise IT, security operations, and managed services. You’ll set the technical architecture and standards for everything we build on the platform — internal operations and customer-facing services alike — and work with engineering, cybersecurity, service delivery, and business leadership to modernize workflows, accelerate automation, and expand what the platform can do, including our push into agentic AI, which we call Superintelligence (SI). Security is the center of gravity here: the platform you design is how analysts triage incidents, how vulnerabilities get prioritized and burned down, and how customer environments stay isolated — so you’ll think like a security architect as much as a platform architect.This is an architect role with dirt under its fingernails: you’ll lead the roadmap and the standards, provide technical oversight to engineers and partners, and stay close enough to the build to keep the platform clean, fast, and maintainable.
What You’ll Do
Platform Architecture & Standards
- Lead architecture across ServiceNow ITSM, ITOM, CMDB, CSM, Security Operations, and related capabilities.
- Own CMDB architecture and service modeling, aligned with the Common Service Data Model (CSDM).
- Establish development, testing, release management, and platform lifecycle standards.
- Reduce unnecessary customization and technical debt while improving performance and maintainability.
Security Operations Architecture
- Architect Security Incident Response (SIR), Vulnerability Response, threat intelligence integrations, and automated remediation workflows.
- Design integrations with SIEM, SOAR, EDR/XDR, vulnerability management, identity, cloud, and monitoring platforms.
- Align platform design with zero trust principles: least-privilege access, segmentation, strong authentication, and defensible audit trails.
- Architect vulnerability prioritization and remediation workflows informed by threat intelligence and exploitability — including CISA KEV and BOD-driven timelines where our customers need them.
- Partner with SOC and cyber engineering teams so security workflows measurably cut the time from detection to containment, not just ticket volume.
Managed Services & Multi-Customer Design
- Design scalable MSP/MSSP solutions covering customer onboarding, service delivery, SLAs, reporting, and customer data isolation.
- Define standards for multi-customer environments, including domain separation where appropriate, access controls, and integration security.
Superintelligence (SI) & AI Governance
- Develop architectural approaches for SI, agentic automation, AI-enabled operations, and enterprise AI governance.
- Evaluate ServiceNow AI Control Tower, Now Assist, AI Agent Studio, and emerging platform capabilities.
- Design secure integrations for third-party AI models, agents, and orchestration platforms, with governance and human oversight built in.
Technical Leadership
- Provide technical oversight to engineers, developers, administrators, and implementation partners.
- Partner with leadership on the platform roadmap and on new managed-service and cybersecurity offerings.
- Document architecture clearly and explain technical decisions to engineers and executives alike.
What You Bring
- 6+ years of enterprise IT experience, including 4+ years working directly with ServiceNow.
- 3+ years of ServiceNow architecture, technical design, or implementation leadership, with enterprise-scale solutions delivered end to end.
- Deep knowledge of ITSM, CMDB/CSDM, platform security, integration architecture, and automation.
- Working knowledge of ServiceNow Security Operations — especially SIR and Vulnerability Response — and real grounding in how SOCs triage, investigate, and remediate.
- Comfort working across security and compliance frameworks — NIST 800-53, NIST CSF, zero trust, ISO 27001, SOC 2, CMMC, or similar — and a track record of coming up to speed on new ones quickly. You don’t need to know FedRAMP walking in; you’ll learn it here.
- Experience with REST APIs, IntegrationHub, MID Servers, JavaScript, Flow Designer, Business Rules, Script Includes, and ServiceNow development practices.
- Understanding of MSP/MSSP requirements, including customer segregation, SLAs, access controls, and service delivery.
- Familiarity with generative AI, agentic automation, and enterprise AI governance concepts.
- The ability to document architecture and explain technical decisions to engineers and executives.
Nice to Have
- Hands-on implementation of ServiceNow SIR or Vulnerability Response.
- ServiceNow architecture for MSPs, MSSPs, or other multi-customer service providers.
- Domain separation, CSM, ITOM Discovery, Service Mapping, and Event Management.
- Integrations with Splunk, Microsoft Sentinel, CrowdStrike, Palo Alto Networks, Tenable, Qualys, or similar platforms.
- Now Assist, AI Agent Studio, or AI Control Tower experience; agentic workflows and autonomous operational automation.
- Direct delivery experience in FedRAMP, federal, or other compliance-driven environments.
- AWS, Azure, Google Cloud, and hybrid environments; modernization of heavily customized ServiceNow implementations.
Certifications (helpful, not required)
None of these are prerequisites — strong hands-on experience counts for more — but the following credentials map well to this role:- ServiceNow CTA (Certified Technical Architect) — the strongest signal for this role.
- ServiceNow CSA and CAD.
- CIS credentials in Security Incident Response, Vulnerability Response, ITSM, Discovery / Service Mapping, or CSM.
- Security certifications such as CISSP, CISM, or a GIAC credential carry equal weight with us.
Success in the First Year
- A documented target architecture and set of standards that engineering actually follows.
- IT, security, and managed-services workflows running on one coherent, CSDM-aligned data model.
- A multi-customer model that scales: new customers onboard without bespoke rebuilds.
- SI capabilities adopted deliberately, with governance and human oversight designed in rather than bolted on.
About Company
"An Opportunity to Help"
It started on day one. Convergenz, LLC began in July 2000, at what was fast evolving into the “Dot Com bust” and a rapid rise in unemployment. Our own customers were getting laid off en masse and sending us their resumes, desperate for work. Despite the recession that followed, little by little, we were able to successfully help find people opportunities; and as a company survive this difficult time in our economy. Over ten years later, our mission of connecting people with jobs has never seemed more important.
By the nature of the Staffing Industry, Convergenz is in a unique position to help, and positively affect peoples’ lives. For over a decade we have been able to assist professionals through historically turbulent times in the American economy. From the Dot-Com bubble, through the post 9/11 wave of layoffs, and the “Great Recession” of 2008—we have been able to offer help and resources to people who have needed access to new career opportunities. Whether it was making a major career change, or simply needing to be placed on a contract assignment to get through “right now”—we hope that we are able to help our consultants and clients through these times of uncertainty.
When we think of what sets us apart from our competition, we immediately come back to the fact that we have big company success but do it with a small company touch. Hands on, no red-tape, responsive to peoples’ needs, inquiries, and requests. In other words—Provide Great Service All the Time. When we founded Convergenz, we set out to build a firm that we would want to work for. Be a successful business – but do it the right way, in the boardroom and in the community.
Every day is an exercise in self-reflection —we look to get better, to learn, and grow. We set out to make a positive difference every day, and take pride in the results.
It started on day one. Convergenz, LLC began in July 2000, at what was fast evolving into the “Dot Com bust” and a rapid rise in unemployment. Our own customers were getting laid off en masse and sending us their resumes, desperate for work. Despite the recession that followed, little by little, we were able to successfully help find people opportunities; and as a company survive this difficult time in our economy. Over ten years later, our mission of connecting people with jobs has never seemed more important.
By the nature of the Staffing Industry, Convergenz is in a unique position to help, and positively affect peoples’ lives. For over a decade we have been able to assist professionals through historically turbulent times in the American economy. From the Dot-Com bubble, through the post 9/11 wave of layoffs, and the “Great Recession” of 2008—we have been able to offer help and resources to people who have needed access to new career opportunities. Whether it was making a major career change, or simply needing to be placed on a contract assignment to get through “right now”—we hope that we are able to help our consultants and clients through these times of uncertainty.
When we think of what sets us apart from our competition, we immediately come back to the fact that we have big company success but do it with a small company touch. Hands on, no red-tape, responsive to peoples’ needs, inquiries, and requests. In other words—Provide Great Service All the Time. When we founded Convergenz, we set out to build a firm that we would want to work for. Be a successful business – but do it the right way, in the boardroom and in the community.
Every day is an exercise in self-reflection —we look to get better, to learn, and grow. We set out to make a positive difference every day, and take pride in the results.
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