Servicenow Software Developer

In this position...

We are looking for a ServiceNow Software Developer to join a team responsible for maintaining and continuously improving the ITSM platform. This role will work closely with a lead developer, a UI designer, and a project manager to deliver new features, integrations, and process improvements.

We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

What You'll Do....

• Design, build, and maintain ServiceNow applications, workflows, forms, and notifications, including scripting business rules, client scripts, UI policies, and Flow Designer automations
• Develop and support integrations between ServiceNow and third party platforms or internal systems, including researching vendor requirements, troubleshooting connection issues, and documenting integration configurations and ownership
• Analyze and resolve incidents, tasks, and stories assigned through the team's JIRA and ServiceNow backlog, balancing incoming requests with planned project work
• Support platform upgrades, ATF (Automated Test Framework) maintenance, and regression testing to ensure platform stability through release cycles
• Contribute to development standards and best practices for the team, ensuring code quality, maintainability, and consistency across deliverables
• Participate in requirements gathering and design discussions with process owners, architecture, and platform teams to scope new work accurately
• Support ad hoc requests, custom forms, and notification builds as business needs arise
• Continuously build ServiceNow platform knowledge, including staying current on new capabilities such as AI and Predictive Intelligence features, and applying them where relevant

What You'll Do....

• Design, build, and maintain ServiceNow applications, workflows, forms, and notifications, including scripting business rules, client scripts, UI policies, and Flow Designer automations
• Develop and support integrations between ServiceNow and third party platforms or internal systems, including researching vendor requirements, troubleshooting connection issues, and documenting integration configurations and ownership
• Analyze and resolve incidents, tasks, and stories assigned through the team's JIRA and ServiceNow backlog, balancing incoming requests with planned project work
• Support platform upgrades, ATF (Automated Test Framework) maintenance, and regression testing to ensure platform stability through release cycles
• Contribute to development standards and best practices for the team, ensuring code quality, maintainability, and consistency across deliverables
• Participate in requirements gathering and design discussions with process owners, architecture, and platform teams to scope new work accurately
• Support ad hoc requests, custom forms, and notification builds as business needs arise
• Continuously build ServiceNow platform knowledge, including staying current on new capabilities such as AI and Predictive Intelligence features, and applying them where relevant