Description
Job Title: ServiceNow Platform Engineer
Duration: 6 months
Location: Atlanta GA, Raleigh NC, Charlotte NC, Richmond VA, or Wilson NC
Required Pay Scale: $100-115/hr W2 only, no corp-to-corp accomodations
- Due to client requirements this role is only open to USC or GC candidates*
Job Summary: Deliver a Service Aware Organization by standardizing service identity, ownership, dependencies, telemetry, and controls into a machine-readable model that enables end-to-end visibility, enforced accountability, and scalable, automation-driven operations
Project Details:
Platform Reliability & Performance Engineering
- Optimize platform performance for high-volume workflows, large data sets, and expanding automation demand.
- Identify and address runtime bottlenecks, performance constraints, and supportability risks.
- Establish engineering practices that improve stability under production load.
Platform Standards & Engineering Guardrails
- Define and enforce technical standards for maintainable, upgrade-safe platform engineering.
- Create reusable engineering patterns, review mechanisms, and design guardrails that improve consistency across teams.
- Reduce customization sprawl by promoting sound platform design and architectural discipline.
Release, Delivery & Environment Engineering
- Strengthen delivery practices through version control, automated testing, deployment discipline, and environment consistency.
- Improve release predictability and reduce implementation risk through better engineering controls.
- Partner with teams to ensure delivery practices support both speed and long-term maintainability.
Operational Resilience & Observability
- Improve platform observability, health monitoring, and support readiness so issues are detected and addressed earlier.
- Use operational data to identify patterns that affect platform reliability, user experience, or delivery quality.
- Support resilient engineering responses to incidents, degradation, or scaling pressures.
Technical Debt & Platform Sustainability
- Prioritize remediation of design choices, customizations, and legacy patterns that create long-term risk or constrain scale.
- Guide teams toward implementations that improve the durability and extensibility of the platform over time."
Must Haves
Extensive experience in ServiceNow platform engineering, software engineering, or technical operations roles supporting enterprise platforms.
- Strong understanding of performance optimization, engineering standards, release practices, and operational resilience.
- Hands-on experience improving maintainability, scalability, and observability in complex environments.
- Proven ability to balance delivery speed with control, supportability, and long-term platform integrity.
Desired Skills
Experience supporting service-centric or Service-Aware operating models.
- Familiarity with platform lifecycle management, observability practices, and engineering governance.
- Background in highly regulated or high-availability environments.
- Relevant engineering or platform certifications.
About Matlen Silver
Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [email protected] // 908-393-8600
At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits:
- Health, vision, and dental insurance (single and family coverage)
- 401(k) plan (employee contributions only)