Job Title: ServiceNow Senior Developer / Technical Lead
Location: Onsite, Tysons Corner, VA,
Work authorization: US Citizen
Must have minimum Public trust clearance
Job Description
ServiceNow Senior Developer / Technical Lead to support the design, development, and implementation of ServiceNow solutions for federal clients. This role serves as a hands-on technical leader, responsible for guiding development efforts, ensuring best practices, and delivering scalable, high-quality ServiceNow capabilities.
Unlike an Architect, this role is execution-focused, with responsibility for solution implementation, team guidance, and technical quality, rather than enterprise-wide architecture ownership.
Requirements
• Lead the design and development of ServiceNow solutions across modules such as ITSM, ITOM, CSM, HRSD, or custom applications
• Translate business and functional requirements into technical solutions and platform configurations
• Serve as a technical lead for development teams, providing guidance, mentorship, and code reviews
• Develop and customize ServiceNow applications using: Business Rules, Script Includes, UI Policies, Client Scripts, Flow Designer, IntegrationHub, and Automation workflows
• Support integration efforts with external systems via REST/SOAP APIs, MID Server, and third-party tools
• Ensure adherence to ServiceNow best practices, coding standards, and platform governance
• Participate in Agile/Scrum ceremonies, sprint planning, and backlog refinement
• Troubleshoot and resolve complex technical issues across the platform
• Collaborate with architects and stakeholders to align solutions with overall platform strategy
• Support testing activities, including unit testing, system testing, and deployment validation
• Contribute to documentation, including technical design documents and implementation guides
Required Qualifications
• 5–8+ years of experience in ServiceNow development and implementation
• Strong hands-on experience with: JavaScript, Glide API, ServiceNow scripting, Core ServiceNow modules, (ITSM required; others preferred)
• Experience developing custom applications and workflows on the ServiceNow platform
• Proven ability to lead development efforts or serve as a technical point of contact
• Experience with integrations (REST, SOAP, APIs, MID Server)
• Familiarity with Agile development methodologies
• Strong problem-solving skills and ability to work in a fast-paced environment
• Excellent communication skills with both technical and non-technical stakeholders
Preferred Qualifications
• Experience with additional ServiceNow modules such as: ITOM, CSM, HRSD, SecOps, GRC
• Experience in federal or public sector environments
• Familiarity with platform upgrades, releases, and instance management
• Exposure to DevOps/DevSecOps practices within ServiceNow delivery
• Experience mentoring junior developers or leading small teams
Certifications
• ServiceNow Certified System Administrator (required)
• ServiceNow Certified application Developer (preferred)
• Additional ServiceNow certifications (e.g., ITSM, ITOM, CSM) are a plus
Clearance Requirements
• U.S. Citizenship required
• Ability to obtain and maintain a Public Trust Clearance
Education
Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
Mission Statement
Softthink Solutions’ mission is to drive continuous innovation in IT services by prioritizing product development and implementing trustworthy computing practices. Our focus on secure and reliable product delivery is backed by sound business practices and a commitment to the long-term satisfaction of our clients in every project, regardless of its size or complexity.
Through our innovative solutions and dedicated team of experts, we strive to exceed our clients’ expectations and set the standard for excellence in the IT industry.
Vision Statement
At Softthink Solutions, our vision is to be a trusted partner for our clients, empowering them to bring their ideas to life in the most efficient and effective manner possible. We are committed to using established best practices, industry-standard processes, and cutting-edge technology to deliver top-notch solutions that exceed expectations.
Our goal is to be recognized as leaders in the industry for our innovative, reliable, and secure IT services and solutions, and to drive the success of our clients through every project we undertake.
Careers
STSI is an independent US-based Software services and consulting partner with a primary focus on long-term relationships with both clients and team members.
STSI offers team members cutting-edge technology, training, and career guidance to expand and grow their skill sets and bring maximum value to our clients.
STSI is constantly reviewing and expanding its people strength and strives to optimally match client needs to team member talents. We are a people-oriented company seeking the best and brightest to join our team. We work with a variety of employment statuses – from citizens to permanent residents to H1B and EAD immigrants. We have openings for entry level as well as senior positions across a variety of specializations with active in-house and client projects.
In an industry that’s constantly reinventing itself, STSI challenges its team members and consultants with engagements that involve specialized services and advanced IT solutions – applying agile development principles, methodical planning, creative thinking, and continuous learning. A dynamic environment keeps our team members ahead of the curve by providing:
- Opportunities to work with leading multinational clients.
- A comprehensive portfolio of solutions that span leading-edge technologies from Enterprise Architecture to Business Intelligence to Quality Assurance
- Established methodologies, processes, and mentoring to maximize efficacy and efficiency.
- A growing R&D division continually exploring and pioneering the latest technological developments in a variety of disciplines.