About the Opportunity:
We are seeking an experienced ServiceNow QA Tester / ServiceNow QA Analyst to ensure the quality, reliability, and performance of a ServiceNow platform. This role will be responsible for ServiceNow testing, functional testing, integration testing, regression testing, API testing, CMDB validation, and platform upgrade testing.
Responsibilities:
- Develops and executes test plans, test cases, and test scripts; perform functional, integration, system, regression, and UAT testing.
- Tests ServiceNow applications, workflows, CMDB enhancements, Discovery, Service Mapping, and CI relationships, including CMDB data accuracy and integrity.
- Validates REST/SOAP API integrations, MID Servers, and third-party applications.
- Supports ServiceNow upgrades, patches, and releases, including automated testing using ServiceNow ATF when applicable.
- Identifies, documents, tracks, and retests defects through resolution while collaborating with developers, administrators, business analysts, and stakeholders; maintain testing documentation and quality metrics.
NOTE: Applicants must be U.S. citizens or permanent residents (Green Card holders) to be considered for this position.
Job Type: Contract - 3 Months, with Potential Extension or Conversion.
Benefits include: Medical, dental, vision.
Work Set Up/Schedule: Onsite at Columbus, OH 43215 (Monday-Friday from 8:00 AM-5:00 PM)
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience may be considered.
- 5+ years of software QA/testing experience.
- 3+ years of hands-on ServiceNow testing experience.
- Experience testing ServiceNow modules including: ITSM, ITOM, CMDB, Discovery, Service Mapping or Service Catalog.
- Hands-on experience testing REST and SOAP API integrations.
- Understanding of ServiceNow workflows and platform capabilities.
- Strong analytical, troubleshooting, defect management, and communication skills.