ServiceNow Project Manager

Job Details

• Job Title: ServiceNow Project Manager
• Location: Seven Hills Park-GDC
• Duration: 6 months
• Experience Required: 8–10 years
• Role Description: ServiceNow Project Manager
• Essential Skills:
  • Integrations
  • Organizational Change Management
  • Training & Adoption
  • Future ServiceNow Capabilities
• Keywords:
  • Digital: ServiceNow – IT Service Management
  • Digital: ServiceNow – Customer Service Management
  • Project Management
  • ServiceNow

Required Experience

• 7+ years of enterprise IT project management experience.
• 5+ years of experience managing:
  • ServiceNow implementations
  • ServiceNow expansion initiatives
• Experience managing complex, multi-workstream technology projects.
• Experience leading cross-functional teams.
• Strong experience managing:
  • Project schedules
  • Milestones
  • Risks
  • Issues
  • Dependencies
  • Communication
  • Executive reporting
• Experience managing implementation partners.
• Experience with:
  • Agile methodologies
  • Hybrid delivery
  • Iterative delivery

Program Leadership

• Lead the enterprise ServiceNow implementation.
• Direct multiple concurrent workstreams.
• Align projects with Department strategic objectives.
• Manage implementation sequencing and priorities.
• Own coordination and delivery across multiple workstreams.

Project Controls

• Build and maintain comprehensive project plans.
• Manage:
  • Schedules
  • Milestones
  • Dependencies
  • Deliverables
• Track:
  • Risks
  • Issues
  • Assumptions
  • Decisions
  • Scope
• Monitor overall project health.
• Ensure projects remain aligned with timelines, scope, and objectives.

Stakeholder Coordination

• Coordinate business and technical teams.
• Facilitate project meetings.
• Support executive decision-making.
• Deliver executive-level:
  • Status reports
  • Project updates
  • Briefings
• Maintain effective communication across stakeholders.

Vendor & Partner Management

• Coordinate activities with:
  • ServiceNow
  • Implementation partners
  • Third-party vendors
• Manage vendor dependencies and deliverables.
• Ensure partner activities align with project objectives and timelines.

Deployment & Adoption

• Coordinate testing activities.
• Support training programs.
• Manage deployment readiness.
• Support go-live execution.
• Assist with:
  • Post-production stabilization
  • Continuous improvement
  • User adoption
• Coordinate organizational change management activities.

Governance

• Establish and maintain project governance processes.
• Support executive steering committee activities.
• Ensure project quality and successful business outcomes.
• Maintain governance standards and documentation.

Expected Deliverables

• Enterprise ServiceNow project management plan.
• Integrated project schedule.
• Executive status reports.
• Risk and issue logs.
• Milestone reporting.
• Governance documentation.
• Executive briefings.
• Meeting agendas and action-item tracking.
• Testing coordination artifacts.
• Deployment coordination artifacts.
• Knowledge transfer documentation.

Core ServiceNow Skills

• ServiceNow IT Service Management (ITSM).
• ServiceNow Customer Service Management (CSM).
• ServiceNow integrations.
• ServiceNow implementation and expansion.
• Future ServiceNow capabilities.
• Organizational Change Management (OCM).
• Training and adoption.
• ServiceNow deployment and go-live.
• ServiceNow governance.

Project Management Skills

• Enterprise IT Project Management.
• Program Management.
• Multi-workstream Management.
• Cross-functional Team Leadership.
• Agile / Hybrid / Iterative Delivery.
• Project Planning.
• Risk & Issue Management.
• Dependency Management.
• Executive Reporting.
• Stakeholder Management.
• Vendor Management.
• Change Management.
• Testing & Deployment Coordination.