Highlights
You will be responsible for our portfolio of ServiceNow managed service offerings and solutions built on the ServiceNow platform, across the full lifecycle, from concept and business case through launch, growth and ongoing product management. You will run a repeatable process that turns market and customer feedback into new, profitable offerings, working with a lab team that builds and validates, and a managed services team that operates and delivers.
Numbers & Facts
| Location | McLean, VA |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 2000 |
| Website | https://conv.com/ |
Description
Role summary
You will be responsible for our portfolio of ServiceNow managed service offerings and solutions built on the ServiceNow platform, across the full lifecycle, from concept and business case through launch, growth and ongoing product management. You inform what we build next, how it is packaged and priced, and how it aligns with ServiceNow and our technology partners. You will run a repeatable process that turns market and customer feedback into new, profitable offerings, working with a lab team that builds and validates, and a managed services team that operates and delivers.What you'll do
- Own the offering portfolio across its lifecycle: concept, business case, build, validation, launch, growth and sunset (end of life).
- Write business cases and take each offering through defined stage gates; prioritize the roadmap with a scoring model.
- Define packaging, service tiers and pricing (subscription, unit-based and add-on), including ServiceNow and partner licensing pass-through and revenue models.
- Align offerings with ServiceNow and technology partners: partner program requirements, co-sell motions, partner funding and roadmap dependencies.
- Gather requirements from customers and design partners and turn them into epics and user stories for the architecture and development team.
- Produce launch materials (service descriptions, data sheets, sales enablement) with Marketing and Sales.
- Define and report success measures (ARR, SLA attainment, gross margin, customer adoption) and use the results to evolve the portfolio.
Required qualifications
- [5+] years in product management or offering management, including [3+] years in the ServiceNow ecosystem (partner, ISV, MSP or customer platform owner).
- Product management of subscription, SaaS or managed-service offerings, with responsibility for pricing or a P&L.
- Working knowledge of ServiceNow products, licensing and the ServiceNow partner program; familiarity with the ServiceNow Store and Built-On application model.
- Led cross-functional programs from business case to launch using stage gates and agile delivery.
- Clear written and verbal communication with executives, engineers and partners.
Preferred qualifications
- Product experience with ServiceNow Security Operations, Integrated Risk Management (IRM) or ITOM, or with comparable cybersecurity and risk products.
- Experience with public sector, critical infrastructure or other regulated industries.
- Managed services, MSP or MSSP experience bringing AI-enabled or cybersecurity products or services to market.
Certifications
Product management certification such as AIPMM Certified Product Manager (CPM).What success looks like in the first 90 days
- A portfolio inventory and a prioritized roadmap agreed with leadership.
- A business case and pricing model for at least one new or expanded offering, taken through its first gate.
- A working relationship with ServiceNow and key technology partner counterparts, with partner program requirements documented.
- Success measures defined for each managed service offering, with a reporting cadence established.
About Company
"An Opportunity to Help"
It started on day one. Convergenz, LLC began in July 2000, at what was fast evolving into the “Dot Com bust” and a rapid rise in unemployment. Our own customers were getting laid off en masse and sending us their resumes, desperate for work. Despite the recession that followed, little by little, we were able to successfully help find people opportunities; and as a company survive this difficult time in our economy. Over ten years later, our mission of connecting people with jobs has never seemed more important.
By the nature of the Staffing Industry, Convergenz is in a unique position to help, and positively affect peoples’ lives. For over a decade we have been able to assist professionals through historically turbulent times in the American economy. From the Dot-Com bubble, through the post 9/11 wave of layoffs, and the “Great Recession” of 2008—we have been able to offer help and resources to people who have needed access to new career opportunities. Whether it was making a major career change, or simply needing to be placed on a contract assignment to get through “right now”—we hope that we are able to help our consultants and clients through these times of uncertainty.
When we think of what sets us apart from our competition, we immediately come back to the fact that we have big company success but do it with a small company touch. Hands on, no red-tape, responsive to peoples’ needs, inquiries, and requests. In other words—Provide Great Service All the Time. When we founded Convergenz, we set out to build a firm that we would want to work for. Be a successful business – but do it the right way, in the boardroom and in the community.
Every day is an exercise in self-reflection —we look to get better, to learn, and grow. We set out to make a positive difference every day, and take pride in the results.
It started on day one. Convergenz, LLC began in July 2000, at what was fast evolving into the “Dot Com bust” and a rapid rise in unemployment. Our own customers were getting laid off en masse and sending us their resumes, desperate for work. Despite the recession that followed, little by little, we were able to successfully help find people opportunities; and as a company survive this difficult time in our economy. Over ten years later, our mission of connecting people with jobs has never seemed more important.
By the nature of the Staffing Industry, Convergenz is in a unique position to help, and positively affect peoples’ lives. For over a decade we have been able to assist professionals through historically turbulent times in the American economy. From the Dot-Com bubble, through the post 9/11 wave of layoffs, and the “Great Recession” of 2008—we have been able to offer help and resources to people who have needed access to new career opportunities. Whether it was making a major career change, or simply needing to be placed on a contract assignment to get through “right now”—we hope that we are able to help our consultants and clients through these times of uncertainty.
When we think of what sets us apart from our competition, we immediately come back to the fact that we have big company success but do it with a small company touch. Hands on, no red-tape, responsive to peoples’ needs, inquiries, and requests. In other words—Provide Great Service All the Time. When we founded Convergenz, we set out to build a firm that we would want to work for. Be a successful business – but do it the right way, in the boardroom and in the community.
Every day is an exercise in self-reflection —we look to get better, to learn, and grow. We set out to make a positive difference every day, and take pride in the results.
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