ServiceNow - Process Consultant (BPC) / Business Analyst

Company Overview:

Req ID: 382156

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a candidate to join our team in Plano, Texas (US-TX), United States (US).

Job Description:

Location: Remote (with occasional travel as needed)

Role Overview:

NTT DATA is seeking a highly motivated and experienced professional who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.

Key Responsibilities:

• Business Process Consulting
  • Lead functional discovery sessions and process workshops to define client-specific business process solutions.
  • Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
  • Create dynamic collateral including process workflows, workshop presentations, and training materials.
  • Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
• Business Analysis
  • Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
  • Develop and maintain end-to-end process flows and gap analyses to support solution design.
  • Prepare and execute test plans, facilitate UAT, and support go-live activities.
  • Lead client training sessions and create user-friendly job aids to support platform adoption.
• Client Engagement & Delivery Support
  • Serve as the “eyes and ears” of the delivery team throughout the project lifecycle.
  • Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
  • Collaborate with project leadership to ensure alignment between business goals and technical solutions.

Qualifications:

• 5 years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
• 5 years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
• Proven ability to lead client workshops and translate business needs into actionable solutions – 3 years.
• Strong understanding of Agile methodologies and experience supporting Scrum teams – 1 to 2 years.
• ServiceNow certifications (e.g., CSA, CIS–ITSM, HRSD) preferred but not required.
• Excellent communication, facilitation, and documentation skills.

Why Join Us:

• Work with top-tier clients and cutting-edge ServiceNow solutions.
• Be part of a collaborative, fast-paced, and growth-oriented consulting team.
• Enjoy a flexible, remote-friendly work environment with opportunities for advancement.
• Make a meaningful impact by helping organizations transform their business processes.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $60/Hr to $65/Hr. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.